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Organizational Communication

Organizational Communication. Notes from Stohl book… Looks at organizations as networks Why a network metaphor?. Aims of Stohl Book. Provides link between interpersonal and organizational communication …blurring boundaries between home and work, family and work, friendships and work

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Organizational Communication

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  1. Organizational Communication • Notes from Stohl book… • Looks at organizations as networks • Why a network metaphor?

  2. Aims of Stohl Book • Provides link between interpersonal and organizational communication …blurring boundaries between home and work, family and work, friendships and work …globalization …diasporic communities

  3. Stohl Aims.. • Provides link for understanding intimate relationship between experiences in and outside the workplace …understand behavior as social process …cultural attitudes

  4. Stohl aims… • Provides link between contemporary organizational events and communication concepts …how have social problems/issues been integrated into organizational culture? E.g., extended health plans….employee support programs….fun stuff…

  5. Stohl Aims • Provides link for understanding relationship amongst communication processes and potential empowerment of individuals …foundation of all social life is communication in its many forms

  6. Connectedness • Organizational communication is defined as the collective and interactive process of interpreting and generating messages …need to understand the different linkages, or networks that people form in both their work and personal live(s)

  7. Myth of ‘Separate Worlds’ • Increasingly, a blurring between work and personal life • Often, work is ‘redomesticated’ • Telework and telecommuting facilitated by ICTs • More ‘consultants’ • No gold watch for 25 years

  8. Organizations are Changing… • Changing demographics • Stresses • Global competitiveness • Dot.com flop • New Economy? • Lifelong learning-continuing education

  9. Organizational Metaphors • How do we see our work environment? A family? A prison? Purgatory? • Theorist Gareth Morgan: machines, living systems, cultures, political systems, instruments of domination • New metaphors: flexible, virtual

  10. Network Metaphor • Emphasizes connectedness in its various manifestations • Looks at affiliations – both formal and informal • Networks are centralized and decentralized • Networks are flexible • Networks both stimulate & constrain innovation

  11. Networks are… • stable and ever changing • powerful organizational structures • constituted and reconstituted through interpersonal communication

  12. Network Perspective • Connectedness in Action… • Ever-changing networks of interpersonal associations • A tapestry of communication relationships • My example: AOIR

  13. In a network perspective… • Communication is interactive • Built upon associations, allegiances, affiliations • ORGANIZATIONS ARE IDENTIFIABLE SOCIAL SYSTEMS OF INTERACTING INDIVIDUALS PURSUING MULTIPLE OBJECTIVES THROUGH COORDINATED ACTS & RELATIONSHIPS

  14. Multiple Contexts • Indirect • Direct contexts • ORGANIZATIONAL COMMUNICATION IS THE COLLECTIVE INTERACTIVE PROCESS OF GENERATING & INTERPRETING MESSAGES

  15. Networks are Diverse • Formal • Informal • Short-lived • Long-lived

  16. Network Boundaries • Look at contextually • And, many different contexts • Permeable • Never stable

  17. 4 ways of looking at networks • Personal • Group • Organizational • Inter-organizational There are many linkages and overlaps

  18. We have multiple roles • In various contexts, we adopt multiple personas • Sherry Turkle • Boundary spanners

  19. Interconnectedness • Weak ties • Strong ties

  20. So….how can we think of organizational communication? • We need to look at the linkages across various domains: Social Political Economic And also how they’re being changed and transformed because of communication and information technologies

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