MU Healthe

1. MU Healthe

2. What is MU Healthe MU Healthe is a way to: • Access trustworthy health information • Communicate via secure messaging • Manage appointments and prescriptions • Track personal health history. It is the only approved and completely secure messaging system for University of Missouri HealthCare providers. It adheres to the privacy and HIPAA regulations. MU Health Care providers may use MU Healthe to communicate electronically with patients once they are signed up to use the system.

3. MU Healthe Home Page • MU Healthe has quick links to:

4. Patient Portal • After selecting Patient Portal the patient will be directed to the Log In page.

5. What the patient sees Patients can see their: *Medication list *Allergy list *Surgeries and procedures *Immunizations record *Problem list (entire record) *Demographic information *Select lab results *Messages

6. Health Record • The Health Record allows the patient to see: • Health Profile • Results -Lab • Documents-Depart • Medications-List • Procedures-All procedures • Download and Send-CC

7. Health Profile • The Health Profile contains: • Medications and the link to renew • Immunization records and date received • Current Allergies and date identified • Health Issues- To date Health Issues populate immediately once they are placed in Cerner

8. Patients will receive lab results in MUHealthe in 72 hours. • The Lab Results view shows discrete values only. Pathology reports are not visible. The patient will see the name of the test, the result and the normal range. The normal range will reflect the same reference range that you see in Powerchart. Patient can look at previous results using date range.

9. Documents • For the convenience of the patient, the documents and education link allows patients to print their ambulatory patient education and patient depart summary. To print patient clicks on the link Sensitive Test Results Certain lab results such as STD, HIV, drug and alcohol screening tests, Pathology and Microbiology reports are currently not available for the patient to view. Currently, the patient will not be able to view radiology or diagnostic reports (e.g. colonoscopy, ECG, etc.).

10. Medications • Under the medications link patients can view their medication list. Patients can also renew current medications or request a new medication. • If the patient has questions about the medication they can click on Learn More.

11. Patient can renew medication • When the patient selects Send Medication Renewal through the health profile or through the medication section a list of their current medications display. The medications that are displayed are coming from the Medication List in Powerchart. The list will display their historical and prescription medications. If a medication is updated in PowerChart it will display on the medication list in MU Healtheimmediately. • If the patient would like to renew a prescription, they click on the box beside the medication they would like to renew. The messaging at the top of the page explains that the patient should not use this system for urgent matters and that they can expect the normal turn-around time to be in one business day.

12. Procedures • Procedures that a patient has received appear immediately in MU Healthe. There is no delay once it is entered into powerchart.

13. Download and Send Patients can also download a copy of their record by clicking on download copy of record iCON. The patient can print their health record and visit care summaries to give to other providers.

14. Communication • The Inbox contains updates and responses sent and received through MU Healthe. These messages can be added to the patients chart. • The patient will receive an e-mail alert sent to their e-mail address that informs them they have a new message once we respond or when we initiate a message. When they log in and click on the Inbox Secure Messaging and select Inbox they will see the messages from UMHC displayed. Any unopened messages will be displayed in bold and indicate that it has not been opened. Patients are advised to only communicate with care providers with whom they have an established relationship. However, they may communicate with any provider who participates in MU Healthe.

15. Displays messages sent by the patient. The patient can see by the status whether the message has been opened or not. Displays messages sent by the patient. The patient can see by the status whether the message has been opened or not. Displays messages sent by the patient. The patient can see by the status whether the message has been opened or not. Displays messages sent by the patient. The patient can see by the status whether the message has been opened or not. Communication The patient can see when their message has been read or remains unopened. All patient messages must be answered within one business day Monday through Friday, regardless of any message routing options that may be decided upon by the clinic. Once a message is received, it may be forwarded to nursing staff or additional providers who will then have the option of replying to you or the patient.

16. Viewing Pool Messages In order to send and receive messages through the message pools, the pool must be added in the manage pools tab.

17. Patients can schedule an appointment Patient selects available time Patient first selects participating provider

18. Patient will receive electronic confirmation Patient can download a reminder to their calendar, view the details or get the phone number to cancel the appointment The ability for patients to schedule and view appointments online alleviates several phone calls to the clinic staff.

19. Non participating provider • If the patient’s provider does not have online scheduling, the patient is referred to a list of clinics and physicians.

20. Patient can add to calendar If a patient would like to add the appointment to their Outlook calendar they can click on download reminder. • View appointments

21. Registering a patient • Open PowerChart. • Click the drop down arrow by the PM Conversation button on your toolbar. • Select Create MU Healthe Acct from the menu. The Person Search window will open.

22. Verify patient and create link • Select Patient When the MU Healthe Registration window appears, some data such as the first and last name of the patient, birth date, and sex will be pre-populated. The MU Healthe Reg field will automatically default to “Yes, Generate Invitation”. Enter and/or verify the patient’s e-mail address and verify their four digit year of birth.

23. Patient will receive an email invitation Once the patient has registered for an MU Healthe account and given their email address, the patient will receive an e-mail in their requested account (see screen shot below). Content of the MU Healthe e-mail invitation is below: Thank you for your interest in University of Missouri Health Care's MU Healthe. You have been granted the ability to access PATIENT’S OWN NAME medical record through MU Healthe. With this convenient and secure messaging system, you may: Correspond with your current MU Health Care physician(s) Request appointments Refill prescriptions Create and manage your health care record To activate your access to this record, please review the steps below: Click the Claim My Invitationlink below. This will open a new window in your internet browser. Click on the Create Account link located on the right hand side of the page. You will be prompted to create a username, password and security question. A reminder email, containing your username will be sent to your email account. Please save this email for future reference. Immediately log in by clicking the Log In link that is displayed on the screen For security purposes you will be asked to enter the pin number you selected during registration. Claim My Invitation Please bookmark the following link for easy access back into your MU Healthe account: http://www.muhealth.org/muhealthe • Please be advised that the unique username and password you chose will allow you to see your personal health information. Additionally, if you distribute your username and password to another individual they will be able to access your information as well. We recommend that you do not share your username and password with anyone. • If you have trouble logging into your account or accessing the link, please contact Customer Support at 877-621-8014 We look forward to helping you communicate with MU Health Care conveniently and securely. Sincerely, University of Missouri Health Care Please do not reply to this message, which was sent from an unmonitored email address. Mail sent to this address cannot be answered. Patient will receive confirmation email within one minute

24. Patient Creates account • The patient will be directed to the welcome screen through an online link. Patient will create an account and verify their identity.

25. Patient Banner Bar The Patient Banner will indicate if your patient participates in MU Healthe. Active Yes Invitation Sent- We sent an invitation but the patient did not create an account Not Interested- Patient indicated they were not interested Never Invited- We have not sent an invitation

26. FAQ With your help, patients can share access to their account with another family member through the establishment of a proxy. To set up the proxy you would send an invitation from your patient’s account to the family member’s MU Healthe account email. The family member can claim the invitation on behalf of the patient, which then creates the connection. Frequently asked Question on Minors • You have one parent that has 3 children. That parent wants access to all of her children's charts. In this case you would perform the invite process for each child separately but you would enter the same email for each child. When the parent claims the invite, they will create one Cerner Health Account and can tie that account to all of their children's accounts (only one login for the parent). • You have a pair of divorced parents who have 3 children and each want access to all 3 charts. In this case you would do the same as above, but you would re-invite each child using the other parents email also. This way both have that access. In either case, when they register the parents will each have their own logins. • You have 2 parents that both want access, but they don't share email accounts. You would use the same scenario spelled out in the above example. • You have 2 parents that both want access, but they do share email accounts. You would use the same scenario spelled out in the first example.

27. Patients under 18 years old Patients Under Age 18 • Patients under the age of 18 can be registered for an MU Healthe account. The parent’s e-mail or a shared family e-mail will be captured during the registration process. The parent receives an e-mail invitation addressed to the parent or guardian of the underage patient. The invitation is claimed and only the parent or guardian has access to the account. • Multiple parents and the child can have access by sending out an additional proxy invitation by opening a new PM registration conversation and entering a new email address. • One month before the patient turns 18, an e-mail will be sent to the email address that was given during registration notifying them that the account will terminate when the child turns 18 and they will no longer be able to access the account. • The 18 year old patient will need to sign up for a new account. If desired they can then proxy, a parent if they would like them to see their account. • NOTE: Only a legal guardian should be issued an invitation to a minor’s account. In the event that the minor is visiting with an adult that is not a legal guardian they should not be issued an invitation.

28. Consumer Care Team • The Consumer Care team is responsible for providing support to patients and can be reached 24 hours/day, seven days/week at (877) 621-8014. Your clinic will have materials available to help educate patients.