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ACM Information Systems: 24x7 Monitoring and Support Overview

This document provides a comprehensive overview of ACM Information Systems, emphasizing its 24x7 monitoring and support capabilities. It details the Verizon Premium Data Center's features, including managed firewalls, performance monitoring, and system availability checks. The document also covers various online services and systems support offered by ACM, such as financial management, mailing lists, spam filtering, and digital library access. It highlights the centralized management of member communications and the tools available for professional development and engagement.

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ACM Information Systems: 24x7 Monitoring and Support Overview

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  1. ACM Information Systems SIG Leader Orientation Sunday, October 25, 2009

  2. ACM Information Systems2 Penn Plaza, New York, NY 10121

  3. ACM Information Systems 24 x 7 Monitoring & Support Headquarters Staff

  4. ACM Information Systems 24 x 7 Monitoring & Support Headquarters Staff

  5. ACM Information Systems (Verizon Premium Data Center) Data Center • 24x7 staffed facility • Managed Firewall • Network / System Monitoring • Fully redundant environment

  6. ACM Information Systems (Verizon Premium Data Center) Data Center

  7. ACM Information Systems (Verizon Premium Data Center) Data Center

  8. ACM Information Systems Monitoring Performance and Availability Monitoring (AlertSite) • 24x7 monitoring • 11 monitoring locations • Site availability • Transaction throughput • Threshold notification • Web-based reporting

  9. ACM Information Systems Systems Support, Development, and Services • Headquarters Business Systems • LAN and Desktop Support • Membership, Subscription System • Financial System • Conference Management System • Conference Credit Card Processing

  10. ACM Information Systems Systems Support, Development, and Services • Online Systems • www.acm.org • Digital Library • Guide to Computing Literature • Professional Development Center • ACM/SIG Join and Renewal Forms • Multimedia Center • ACM Career and Job Center

  11. ACM Information Systems Systems Support, Development, and Services • Online Systems (cont’d) • Financial Management Reporting • Conference Calendar • Local Activities Calendar • Call for Papers Calendar • Spam and Virus Filtering (Google Postini Services) • Chapters Administrative Interface

  12. ACM Information Systems Systems Support, Development, and Services • Online Services • Domain Name Service (DNS) • Centralized Domain Registration • E-Mail Forwarding • Mailing Lists • Web Hosting

  13. ACM Information Systems Systems Support, Development, and Services • Online Services (cont’d) • Wiki (MediaWiki, MoinMoin) • Blog (Moveable Type, Wordpress) • Search Engine (Google Search Appliance) • Website Statistics (Scholarly IQ) • TIP Service • Membership Authorization • Mailing Labels

  14. ACM Information Systems Web Hosting • Virtual Hosting (signame.org) • http://www.acm.org/signame redirects to http://www.signame.org e.g., http://www.acm.org/sigmod redirects to http://www.sigmod.org • MySQL, PHP, JSP, Plone • SAVVY – Content Management System

  15. ACM Information Systems myACM • Centralized information management • Discovery of benefits and functionality • Single Login

  16. ACM Information Systems Mailing Lists • SIG Member Lists: • Members are automatically placed on these lists and sent a welcome message.signame-members@acm.orge.g., sigmobile-members@acm.org E-Mail List Management • Open / Closed Lists • Moderated / Edited • Archived to a web interface • Many more features

  17. ACM Information Systems Mailing Lists – Chapters • Chapter Members’ Lists: chaptername-members@acm.org e.g., sigchi-spain-members@acm.org • Chapter Officers’ Lists:chaptername-officers@acm.org e.g., sigchi-spain-officers@acm.org • Chapter Leaders’ List: chapter-leaders@acm.org

  18. ACM Information Systems Email Forwarding • Permanent Email Address • yourname@acm.org • Point your forwarding address to your current email address. 350,000+ deliveries / day

  19. ACM Information Systems Spam and Virus Filtering – Google Postini Services • Member configurable Spam and Virus filtering • Service levels: • Tag-and-forward • Quarantine • Quarantine spam, delete virus mail • Filters can be turned on or off individually • Members can be notified of quarantined messages 1,000,000+ spam/virus messages blocked/day

  20. ACM Information Systems Systems Support, Development, and Services • Permanent, personalized URLhttp://member.acm.org/~yourname • You tailor the information displayed • Your ACM affiliation is shown • You can enter an active link to your home page • Turn on redirection and the page will be automatically • Redirect it to the URL you enter

  21. ACM Information Systems Statistical Reporting – Scholarly IQ • DL/Publication reporting • COUNTER compliant • Overall website reporting • Web-based reporting tool

  22. ACM Information Systems Digital Library • A searchable and browsable collection of all articles ever published by ACM. • Author Pages • Electronic Data Feeds

  23. ACM Information Systems Digital Library • Value-added Services • Advanced Search • Guided Navigation • Sub-Collection Searches (within a particular SIG) • Upcoming Conferences • Binders / User Agents • Reviews • Table of Contents Service • Forward and Reverse references • Exportable formats • Search results in XML • Links to online book sellers • SFX Integration • Federated search participation

  24. ACM Information Systems Digital Library • Shortcut URLs • SIGs e.g., http://portal.acm.org/sigmod • Newsletters e.g., http://portal.acm.org/sigmod/newsletterhttp://portal.acm.org/sigmod/newsletter/currenthttp://portal.acm.org/sigmod/newsletter/archive • Proceedings e.g., http://portal.acm.org/proceedings/kddhttp://portal.acm.org/proceedings/kdd/currenthttp://portal.acm.org/proceedings/kdd/archive

  25. ACM Information Systems Digital Library work in process … • Revamping “look and feel” • New DL Logo • New layout, Ajax controls • Interactive Features (tagging, commenting …) • Phase out of “Portal” • Institutional Pages • Enhancements to Author Pages

  26. ACM Information Systems ACM Information Systems October 25, 2009

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