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Steering Your Organization through the Permanent Whitewater of Change

Steering Your Organization through the Permanent Whitewater of Change. Nancy S. Dickinson Association of Children’s Welfare Agencies Conference August 21, 2012. Presentation. Leading in Child Welfare The NCWWI Child Welfare Leadership Model Strengths-based Leadership

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Steering Your Organization through the Permanent Whitewater of Change

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  1. Steering Your Organization through the Permanent Whitewater of Change Nancy S. Dickinson Association of Children’s Welfare Agencies Conference August 21, 2012

  2. Presentation Leading in Child Welfare The NCWWI Child Welfare Leadership Model Strengths-based Leadership Meeting Adaptive Challenges Visionary Leadership Resilience www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  3. Acknowledgement The National Child Welfare Workforce Institute (NCWWI) is currently funded through a Cooperative Agreement with the Children’s Bureau, Award No. 90CT0145. NCWWI is a partnership of 9 universities. www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  4. Surviving Permanent Whitewater Leading in Child Welfare www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  5. Key Leadership Tasks Do things right Do the right things Do the right things right www.ncwwi.orgA Service of the Children’s Bureau, a Member of the T/TA Network

  6. NCWWI Leadership Model www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network 6

  7. NCWWI Website • www.ncwwi.org • NCWWI Leadership Model • http://www.ncwwi.org/docs/LeaderCompFrame5-31-2011.pdf www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  8. The Path to Great Leadership “The path to great leadership starts with a deep understanding of the strengths you bring to the table."  (Rath & Conchie, 2008) www.ncwwi.orgA Service of the Children’s Bureau, a Member of the T/TA Network

  9. We can’t ignore problems—we just need to approach them from the other side. www.ncwwi.orgA Service of the Children’s Bureau, a Member of the T/TA Network

  10. Key Findings from the Gallup Research The most effective leaders: • Always invest in strengths • Surround themselves with the right people and then maximize their team • Understand their team’s needs (Rath & Conchie, 2008) www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  11. Four Domains of Strength Influencing Relationship-Building Strategic Thinking Executing (Rath & Conchie, 2008) www.ncwwi.orgA Service of the Children’s Bureau, a Member of the T/TA Network

  12. Strategic Thinking • Leaders with dominant strength in Strategic Thinking keep the group focused on what could be. (Rath & Conchie, 2008) www.ncwwi.orgA Service of the Children’s Bureau, a Member of the T/TA Network

  13. Influencing • Leaders with dominant strength in Influencing help their people reach a broader audience. (Rath & Conchie, 2008) www.ncwwi.orgA Service of the Children’s Bureau, a Member of the T/TA Network

  14. Relationship-Building • Leaders with dominant strength in Relationship Building hold a team together. (Rath & Conchie, 2008) www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  15. Executing • Leaders with dominant strength in Executing domain know how to make things happen. (Rath & Conchie, 2008) www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  16. New Yorker Cartoon www.ncwwi.orgA Service of the Children’s Bureau, a Member of the T/TA Network

  17. Four Basic Needs of Followers Trust Compassion Hope Stability (Rath & Conchie, 2008) www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  18. The Task of Organizational Leadership….. …Is to create an alignment of strengths in ways that make a system’s weaknesses irrelevant. ~Peter Drucker As quoted by Cooperrider & Whitney, 2005 www.ncwwi.orgA Service of the Children’s Bureau, a Member of the T/TA Network

  19. Adaptive Leadership ….the practice of mobilizing people to tackle tough challenges and thrive Adapted from The Practice of Adaptive Leadership: Tools and Tactics for Changing your Organization and the World (2009) by Ronald Heifetz, Alexander Grashow, & Marty Linsky www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  20. Conditions of Adaptive Leadership Changes that build on the past rather than jettison it Organizational adaptation that occurs through experimentation Adaptation that relies on diversity Adaptation that takes time www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  21. Myth of the Broken System The organization needs to change because it is broken………….NOT Reality: any social system is the way it is because people in that system want it that way. “Every organization is perfectly aligned to achieve the results it currently gets.” www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  22. Distinguishing Technical Problems from Adaptive Challenges • Technical problems: • Have known solutions that can be implemented by current know-how • Can be resolved through application of authoritative expertise and through current structures, procedures and ways of doing things www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  23. Distinguishing Adaptive Challenges from Technical Problems Adaptive challenges can only be addressed through changes in people’s priorities, beliefs, habits and loyalties. Requires: Going beyond authority Shedding certain entrenched ways Moving through losses to a new place www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  24. Adaptation as Conservation Of all that we care about, what elements are essential and must be preserved into the future? Tough choices Uncertainty of ongoing, experimental trial and error Hard work www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  25. Applying Adaptive Leadership to Change • Leadership is more than identifying adaptive challenges. • Involves framing the challenges in a way that everyone shares a common goal. • Anticipates differences in perceptions. • Leaders must listen, reflect and integrate new ideas. • All team members must be willing to learn and collaborate. www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  26. Behaviors of Adaptive Leadership Get on the balcony Act politically Be open to all voices Orchestrate conflict Give the work back to the people Hold steady www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  27. Get on the Balcony www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  28. Act Politically Create allies Keep close to the opposition Find ways to generate commitment from the uncommitted www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  29. Be Open to All Voices Unexpected voices of leadership Diverse groups and diverse opinions Provide opportunities for all players to give input Manage any attempt to invalidate new voices www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  30. Orchestrate Conflict Conflict as an engine of creativity and innovation Use of dissonance and consonance in the creation of harmony Using only consonant sounds gives music a timeless, motionless feel Dissonance creates tension that needs to be resolved www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  31. Give the Work Back to the People www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network Success is far more likely when everyone involved carries responsibilities for both the problem and the solution.

  32. Hold Steady Keep focused on the task at hand Hold steady in the heat of action www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  33. Role of Leadership Inspire with a vision Align agency values, mission and practice Provide resources to do the job Create a learning organization Communicate Celebrate performance www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  34. “If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.” ~Saint-Exupery www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  35. Thrive Grow your personal support network Create a personal holding environment Renew yourself Be coolly realistic and unwaveringly optimistic Expect to make mistakes and give yourself permission to keep learning in action www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  36. Adaptive Leadership • Stay alive to the opportunity to contribute, to add value to the lives of other people. www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

  37. THANK YOU ndickinson@ssw.umaryland.edu A Service of the Children’s Bureau, a Member of the T/TA Network

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