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Comparing Quality Systems Michael Crowley EPR 2008

systems. uality. Comparing Quality Systems Michael Crowley EPR 2008. Edward Deming. Quality is everyone's responsibility. It is not enough to do your best; You must know what to do, and then do your best. 1900 - 1993. Quality Systems. European Foundation of Quality Management.

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Comparing Quality Systems Michael Crowley EPR 2008

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  1. systems uality Comparing Quality Systems Michael Crowley EPR 2008

  2. Edward Deming Quality is everyone's responsibility It is not enough to do your best; You must know what to do, and then do your best 1900 - 1993

  3. Quality Systems

  4. European Foundation of Quality Management

  5. Innovation and learning Enablers Results Leadership People Processes Key Performance results People results Policy & Strategy Customer results Partnership & Resources Society results Improvement Frame of Reference

  6. International Standardisation Organisation

  7. ISO Principles

  8. ISO Principles

  9. Continuous Improvement of Quality Management System Customer demands Supplier Client Customer satisfaction Supplier Client Management Responsibility Management of resources Measurement, Analysis and Improvement Management of processes Intervention Mediation Employment Intake & Selection Intervention Back to work Quality

  10. P D A C Common Quality Assurance Framework

  11. Commission on Accreditation of rehabilitation Facilities

  12. Person focus Rights Ethics Enhanchers Input Output Review Partnership Leadership Results Continuous improvement Participation Service focus Person centred Comprehensiveness RI Congress Oslo 2004

  13. systems uality Cross Reference Study

  14. Comparison Quality Systems 1

  15. Comparison Quality Systems 2

  16. Comparison Quality Systems 3

  17. Summary • Compulsory - non-compulsory • Prescriptive - Non-prescriptive • Single stakeholder perspective - Multi-stakeholder perspective • Competitive - complementary • Efficiency - Effectiveness • Control - Flexibility • Internal – external • Guidelines – Criteria - Standards - Indicators

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