1 / 12

Chapter 12

Chapter 12. Influencing Skills. Microskills Hierarchy. Personal style and theory Skill Integration Influencing skills and strategies Reflection of meaning Focusing Confrontation Five-stage interview structure Reflection of feeling Encouraging, paraphrasing, and summarizing

gram
Télécharger la présentation

Chapter 12

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 12 Influencing Skills

  2. Microskills Hierarchy Personal style and theory Skill Integration Influencing skills and strategies Reflection of meaning Focusing Confrontation Five-stage interview structure Reflection of feeling Encouraging, paraphrasing, and summarizing Client observation skills Open and closed questions Attending behavior Ethics and multicultural competence

  3. Influencing Skills • Designed to change way helpee thinks and acts • Proactive approach to change • Specific alternatives for action and restorying • Used sparingly • Ethical use mandates understanding of power differential between helpee and helper

  4. Determining Impact of Influencing on Helpee • Confrontation Impact Scale • Denial • Partial examination • Acceptance and recognition but no change • Generation of a new solution • Development of new, larger, and more inclusive constructs, patterns, or behaviors--transcendence

  5. Interpersonal Influence Continuum Encouraging/restating Paraphrasing Reflection of feelings Reflection of Meaning Open Questions Closed Questions Focusing Inform/instruct/advice/etc. Self-disclosure Feedback Interpretation/reframe Logical consequences Directive Confrontation

  6. Interpretation • Presents helpees with hypotheses about relationships or meanings among their behaviors • Interpretation differs from listening responses in that it deals with the implicit part of a message—the part the helpee does not talk about explicitly or directly

  7. Reframing • Explore how an incident or situation is typically perceived (by helpee) and to offer another view or frame from helper • Assists helpee by providing alternative ways to view a problem behavior without directly challenging the behavior itself.

  8. Logical Consequences • Assist helpee to think through outcomes of a possible action • Steps • Use listening to understand situation • Seek positive and negative consequences of decision/action • Provide data • Summarize both positive and negative • Helpees decide on course of action

  9. Self-Disclosure • Use cautiously • Be brief • Steps: • Personal pronoun • Verb for content, feeling, or both • Object coupled with adverb and adjective descriptors • Feeling words and expression of feeling

  10. Feedback • Providing helpees with data on how you view them • Helpees are in charge (you can ask) • Focus on strengths or something that helpee can do something about • Concrete and specific • Relatively nonjudgmental • Lean and precise • Check out how feedback was received

  11. Information/Advice/Opinion/Suggestion • Helpers have something to offer helpees (where to find career help, how to relax, etc.) • Be sure helpee is ready to hear information or advice • Be clear, specific, concrete, and timely • Check with helpee that ideas have been understood

  12. Directives • A broad array of strategies where you tell the helpee what to do • Involve helpee as co-participant • Use appropriate visual, vocal tone, verbal following, and body language • Be clear and concrete • Check out what helpee heard

More Related