public works Department: Public Works PROVINCE OF KWAZULU NATAL

1. Department of Public Works Summary of the Service Commitment Charter 2010 - 2013 public works Department: Public Works PROVINCE OF KWAZULU NATAL Batho Pele Principles In providing services to the people of the Province we will be guided by the following principles: Consultation Citizens will be consulted about the level and quality of public services they receive and wherever possible, will be given a choice about services that are offered. Access All citizens without reservations will have equal access to all services rendered. Courtesy Citizens will be treated with courtesy and consideration Information Citizens have a right to full, accurate information of services we render Openness and Transparency We do recognize that openness and transparency are the cornerstone of our democracy Dealing with Complaints We respect the right of citizens to complain if our services are poor or unsatisfactory Value for money We shall endeavor to use public resources efficiently, effectively and economically Service Delivery Impact We shall endeavor to assess the impact of our services annually and ascertain whether we are achieving our specified objectives Encouraging innovation and Rewarding Excellence All citizens without reservations will have equal access to all services rendered. Leadership and Strategic Direction Managers will lead by example and will endeavor to ensure that the vision, mission and goals are articulated and embraced by all . Our Vision A thriving economy through infrastructure development and property management • Addressing your queries • Dealing with complaints • Officials to respond to telephonic queries within one working day. • We will acknowledge receipt of your complaint within five working days. • We will investigate and reply to your complaints within sixteen working days. • Officials to respond to electronic complaints within three working days • Officials will offer to assist and/or refer queries to the relevant Department or unit where necessary. • Do you have comments or suggestions • The Department will appreciate constructive negative and positive suggestions about our services. You can use the suggestion boxes available in each office or you can phone or write us at the following details: • The MEC for Human Settlement and Public Works: • Private Bag X9041 455A Jan Smuts Highway • Pietermaritzburg Private Bag X54336 • 3200 Durban, 4001 • Telephone Number: 031 261 8997 • Facsimile number: 031 261 8157/086 548 9918 • E-Mail: jurie.thaver@kznworks.gov.za • Or • Use the Departmental Website and • Follow the let’s talk link Our Mission We will lead in infrastructure development and property management in KwaZulu Natal • Strategic Goals • Delivering of integrated property planning and management. • Delivering of infrastructure planning and implementation. • Enhance creation of work opportunities • Implement sector specific skills development. • Create capacity and implement innovative research initiatives • Enhance and strengthen stakeholder participation and management Who are our Stakeholders? Government Departments, Contractors, Consultants, Construction industry development board, Professional bodies within the building industry, Organized labour, Oversight structures, Infrastructure implementing agents, Departmental employees, Service providers in the property management sector and the General public. • Our Core Values • In carrying out its mission, the Department of Public Works will be guided by the following core values: • Batho Pele Principles: Putting people first • The Citizens Charter: A caring government • Cost Effectiveness: Value for money • Quality: We will adhere to prescribed standards • Professionalism: We will take pride in everything we do • Integrity: We will be honest and reliable in all our dealings • Service Excellence: We will be proactive in responding to the needs of our clients

2. Department of Public Works Where to Find us public works Department: Public works PROVINCE OF KWAZULU NATAL Where to find us The Department of Public Works operates on a 5 day working week opening at 07h30 and closing at 16h00 daily. We are closed on official public holidays/Weekdays Head Office: The Department of Public Works Physical Address: 191 Prince Alfred Street Corporate Services Pietermaritzburg Fedsure House 3201 258 Church Street Pietermaritzburg 3201 Private Bag X9041 OR Private Bag X9142 Pietermaritzburg Pietermaritzburg 3200 3200 eThekwini Region Southern Region 455A Jan Smuts Highway 10 Prince Alfred Street Private Bag X 54336 Private Bag X 9153 Durban Pietermaritzburg 4001 3200 Telephone: 031 203 2100 Telephone: 033 897 1300 Facsimile: 031 264 6066 Facsimile: 033 897 1399 Midlands Region North Coast Region 40 Shepstone Road King Dinuzulu Highway Private Bag X9963 Private Bag X42 Ladysmith uLundi 3370 3838 Telephone: 036 638 2800 Telephone: 035 874 3349 Facsimile: 036 638 2898 Facsimile: 035 874 2519 Website Address: http:// www.kznworks.gov.za The Department is committed to Zero Fraud and Corruption Please report any fraudulent and corrupt activities to : 079 874 6852 / 082 804 3293 The Service Commitment Charter will be reviewed as and when necessary