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Empathic Interaction: Summary, Roadmap, and Future Directions for HCI

This session explores the landscape of empathic interaction, emphasizing key issues and potential models for application in both human-computer and human-human interactions. The discussion focuses on understanding contextual impacts on empathy, characteristics of tasks benefiting from empathic design, and methods for measuring and evaluating empathic interactions. Attendees engage in activities to identify and prioritize issues, leading to a roadmap for future efforts in empathic interaction. The outcomes will contribute to a report for the HCI community, fostering increased awareness and design considerations.

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Empathic Interaction: Summary, Roadmap, and Future Directions for HCI

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Presentation Transcript


  1. Session 4:Summary & Roadmap

  2. Overview • Where next for empathic interaction? • Discussion Activity: Issues for empathic interaction • Mapping the future: An empathic interaction roadmap • Session summary

  3. Some issues for empathic interaction • Which models of empathy are most appropriate within the context of human computer interaction and / or human-human computer mediated interaction? • How much impact does context have on empathy? • What are the characteristics of domains, goals and tasks that could benefit from empathy in HCI? • What are the characteristics of interactions involving empathy and how could these be supported? • How can empathy be measured and how can an empathic interaction be evaluated?

  4. Your issues for empathic interaction • Sticky note time • Write 3 down • Group your issues with your neighbour, your neighbouring pair and so on • Rating what we have • Which shall we discuss further?

  5. Empathic Interaction Roadmap • Where are we trying to go? • How are we going to get there? • Which bits of the puzzle are missing? • Where should we concentrate our efforts? • Which disciplines are we lacking? • …

  6. After this workshop… • Outcomes poster for British HCI • Report on workshop to be submitted to Interfaces • Report on VICTEC website • All workshop attendees invited to submit a paper • AISB 2005 Symposia • Edited book / Special journal issue

  7. Session Summary • Increased understanding and awareness of empathy and empathic interaction • Consideration of major issues for empathic interaction • Multidisciplinary design activity • Determining the next steps – Roadmap • Outcomes poster, telling the HCI community what we considered, publication possibilities

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