1. Key Performance Indicators

2. Definition of Indicator Quantitative or qualitative factor or variable that provides a simple and reliable means to measureachievements, to reflect the changes connected to an intervention, or to help assess the performance of a development actor. Source: OECD-DAC Glossary of Key Terms in Evaluation and Result Based Management

3. Direct expressly relate to what is being measured Direct and Indirect indicators Indirect (proxy) serve as substitutes to respond to statements that are difficult to measure 9 people present 7 people seem not interested

4. Alternative yard-stickProgress Markers

5. Progress Markers • A graduated set of statements describing a progression of changed behaviours by particular actors. • Describe changes in actions, activities and relationships leading to the ideal outcome • Articulate the complexity of the change process

6. What PMs show? • movement from initial to more profound changes in behavior • transformation in a single actor group • more information about change than a single indicator

7. Example in individual behaviour

8. Example: PM in organisation behaviour. Coordination  Love to see   Like to see   Expect to see 

9. How will you know if the target actors are moving toward behaving as in the desired change picture? What would the target actors be doing better or differently? What relationships will they be engaged in? What actions will they be taking? How to develop PMs? Reflect on the following questions: What do you Expect to see, Like to see, Love to see?

10. Now try yourself Formulate Progress Markers for the following strategic objectives... (ensure clarity on the actor!) “Independence and transparency of judiciary meeting CoE standards” or “Professionalism in media increased ”

11. Progress markers (ladder of change) Love to see Expanding influence, helping others, sharing expertise Like to see Actively engaged, learning, commitment Expect to see Early encouraging response to program, initial engagement 11

12. Progress Marker Checklist Each Progress Marker: ✔Describes a changed behaviour by target group/beneficiaries group ✔Can be monitored & observed As a set, Progress Markers: ✔Are graduated from easier to more difficult to achieve changes in behaviour ✔Describe the change process of a single target group/beneficiary group

13. As compared to indicators • Show directionality of change • Support learning function • Can be monitored & observedfrom the start of the programme • Permit on-going assessment of partner’s progress (including unintended results) • Provide basis for dialogue with partners