1. Key Performance Indicators CMU February 9th 2013

2. Key Performance Indicators • 1998 launch • Ministry mandated • Accountability Framework • 5 key measures • Funding implications • Oversight

3. Key Performance Indicators • Student Satisfaction • Graduate Satisfaction • Employer Satisfaction • Employment Rate • Graduation Rate

4. Student Satisfaction • In class paper-based survey • Funded students semester 2 + • Student Satisfaction KPI calculated based on average of 4 Capstone Questions (all 4 questions must be answered)

5. Student Satisfaction

6. Graduate/Employer Satisfaction • Graduate Outcomes Survey conducted by Forum Research Inc. 6 months after graduation • Employer Survey conducted with employers of graduates who have given Forum Research Inc. permission

7. Graduate Satisfaction

8. Employer Satisfaction

9. Employment Rate • Obtained from Graduate Outcomes Survey conducted 6 months after graduation • Represents graduates who were employed during a specified reference week (based on those who were available for work)

10. Employment Rate

11. Graduation Rate • Tracks individual students in eligible programs who complete program requirements within 200% of normal program duration

12. Graduation Rate

13. 15 Years Later • Year over year general consistency with results • Some modifications to tools and administration practises • Incorporation into college reviews • Heightened focus on accountability • KPIs incorporated into MYAA • SMAs

14. Institutional Decision Making • Program Review • Program Mix • Service Review • Competitor Analysis • Institutional Effectiveness - MYAA

15. Questions to Consider • Do KPIs provide measures of core outcomes directly tied to the missions of colleges? • Are there other measures that should be considered? • What is the effective balance between accountability/measurement and flexibility?