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Refund Process for Special Postage Payment Systems (SPPS)

The SPPS refund process outlines how to request refunds for special postage payment systems. Refund requests must be written and sent to SPPSRefunds@usps.gov with necessary documentation, including tracking numbers and detailed issues. Refunds are authorized by the District Manager or other designated managers. Each request is tracked and evaluated for completeness, and refunds are generally processed within 30 days, unless further information is needed. Important note: Specific refund types, such as Meter Postage and MERLIN appeals, follow different processes.

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Refund Process for Special Postage Payment Systems (SPPS)

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  1. Refund Process for Special Postage Payment Systems (SPPS)

  2. How are refunds requested? Who authorizes/denies refunds? How are requests tracked? What is the necessary documentation? What is the timeline? What about other refunds? SPPS Refund Process

  3. Mailers will forward to the SPPS Refunds email address : a written refund request with all supporting documentation SPPSRefunds@usps.gov How are refunds requested?

  4. Refunds are authorized or denied by: District Manager for district managed Manifest Mailing Systems (MMS) Manager Business Mailer Support – all other special postage payment systems OP eVS MMS PRS AMS PDWA CVAR/COM Who authorizes/denies refunds requests?

  5. A tracking number will be assigned to all SPPS refund requests when they are received Complete requests will be forwarded to: the appropriate manager, BME for District authorized SPPS the BMS Analyst for BMS systems Requests that are incomplete will be returned to the mailer for additional information How are requests tracked?

  6. Detailed description of the issue Dollar amount of the request The number of pieces affected Date the system or procedural failure occurred Mailer’s Tax Identification Number (TIN) Corrective action to prevent recurrence Other pertinent information Postage statements Qualification Reports SPPS supporting documents, etc. What is the necessary documentation?

  7. Refunds will be expected to be completed within 30 days after receipt unless additional information is requested If additional information is requested the completion date may be extended for an additional 30 days What is the Timeline?

  8. Refunds for Meter Postage, Value Added Refunds or other Non-Postage Payment Systems Issues MUST NOTbe sent under this process Appeals for MERLIN should not be sent under this process, but directed to PCSC Current processes outlined in the DMM What about other refunds?

  9. QUESTIONS ?

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