1 / 10

CINTEX Task Team Federation Help Desk NASDA Status Report

CINTEX Task Team Federation Help Desk NASDA Status Report. Osamu Ochiai NASDA/EORC Ben Burford RESTEC. Purpose and History of Help Desk Activity. The purpose of the CINTEX Help Desk: Coordination of the various CEOS Agency help desks.

hamlin
Télécharger la présentation

CINTEX Task Team Federation Help Desk NASDA Status Report

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CINTEX Task Team Federation Help DeskNASDA Status Report Osamu Ochiai NASDA/EORC Ben Burford RESTEC WGISS Subgroup Meeting May 7-10, 2002 Frascati

  2. Purpose and History of Help Desk Activity The purpose of the CINTEX Help Desk: • Coordination of the various CEOS Agency help desks. • Document a recommended list of services to be provided by each agency's individual help desk organization. • Provide support to agencies establishing an agency help desk for the first time. The URL to the website is: http://nasda.ceos.org/helpdesk/. WGISS Subgroup Meeting May 7-10, 2002 Frascati

  3. Last Fiscal Year’s Help Desk Activity 5/7-11/2001 CEOS SG Meetings – Sioux Falls/SD. Discussed website materials, especially the Members (point of contact information) and Policies sections. 7/25/2001 Distributed new content and new organization of website materials to the CINTEX group. 8/1/2001 Discussed new materials in CINTEX telecon. Members comments - need to be clear that these were guidelines and not requirements. WGISS Subgroup Meeting May 7-10, 2002 Frascati

  4. Last Fiscal Year’s Help Desk Activity 9/4-7/2001 CEOS SG Meetings – Darmstadt/Germany. Discussed materials, Example Messages were reviewed and approved. Also explained that NASDA planned to finish development of the website by March 31 of 2002. 11/16/2001 During CINTEX Telecon discussed possible new materials for the website (Billing and Accounting, and Registration and Authentication). WGISS Subgroup Meeting May 7-10, 2002 Frascati

  5. Last Fiscal Year’s Help Desk Activity 1/16/2002 During CINTEX Telecon discussed new materials. Members agreed to not put Billing and Accounting, and Registration and Authentication information on the website at that time because these policies were being changed at some of the agencies. Presented status on gathering point of contact information for the Members section. January, February, March 2002 Continued contacting all CINTEX agencies by email to get point of contacts for help desks at agencies. WGISS Subgroup Meeting May 7-10, 2002 Frascati

  6. Last Fiscal Year’s Help Desk Activity 3/6/2002 During CINTEX Telecon: • Gave status on materials for the website. IRE-CPSSI (Russia) and BOM (Australia) had never responded to emails and point of contact information for them would not be on the website. • Repeated that NASDA did not intend to continue developing the website after March 31 and would like another agency to take over the website. WGISS Subgroup Meeting May 7-10, 2002 Frascati

  7. Status The website is now operational. Final organization of the website is: • Home– purpose of website, contents of website, introduction to CEOS and CINTEX. • Members - information on members, including member Help Desk contact information. • Policies - suggested policies (e.g. Data center referral policy). • Help Desk Services - information on organizing and operating a Help Desk. • Example Messages - samples of messages and responses to messages. • Links - links to related sites. WGISS Subgroup Meeting May 7-10, 2002 Frascati

  8. Status Help Desks of the CINTEX agencies can: • See the point of contact of the Help Desks of all other agencies. • Read policies on how to refer questions about using catalogs and ordering data to other agencies. • Read descriptions of services for Help Desks to provide to users. • Can find examples of messages, especially of messages for referring questions and problems to other agency Help Desks. • Links to other CEOS groups are also provided. WGISS Subgroup Meeting May 7-10, 2002 Frascati

  9. Future Plans NASDA has informed CINTEX members that NASDA will no longer do additional development of the website and that we would like another agency to take over development and maintenance of the website. WGISS Subgroup Meeting May 7-10, 2002 Frascati

  10. However, NASDA can … • Maintain the Help Desk website on a NASDA server. • Update Point of Contact information. • Correct mistakes in current website material. • At low priority strive to add new material that is thought to be especially useful. • Coordinate with a new CINTEX member to evaluate if current material is understandable and useful. Those are small maintenances. Are there any things to do for Federation Helpdesk? WGISS Subgroup Meeting May 7-10, 2002 Frascati

More Related