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Strategies to Create, Measure, and Document Program Effectiveness in Student Services

This presentation will probably involve audience discussion, which will create action items. Use PowerPoint to keep track of these action items during your presentation In Slide Show, click on the right mouse button Select “Meeting Minder” Select the “Action Items” tab

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Strategies to Create, Measure, and Document Program Effectiveness in Student Services

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  1. This presentation will probably involve audience discussion, which will create action items. Use PowerPoint to keep track of these action items during your presentation • In Slide Show, click on the right mouse button • Select “Meeting Minder” • Select the “Action Items” tab • Type in action items as they come up • Click OK to dismiss this box • This will automatically create an Action Item slide at the end of your presentation with your points entered. Strategies to Create, Measure, and Document Program Effectiveness in Student Services Angela Caballero de Cordero, Ph.D. SLO Coordinator, Allan Hancock College Alan Keys, Ph.D. Psychology Professor/Faculty Research Coordinator, Sacramento City College Richard Erlich, M.Ed. Counselor/Transfer Center Director, Sacramento City College Strengthening Student Success, San Jose, CA - 10/4/07

  2. This presentation will probably involve audience discussion, which will create action items. Use PowerPoint to keep track of these action items during your presentation • In Slide Show, click on the right mouse button • Select “Meeting Minder” • Select the “Action Items” tab • Type in action items as they come up • Click OK to dismiss this box • This will automatically create an Action Item slide at the end of your presentation with your points entered. Developing and Assessing Student Learning Outcomes within Student Services Alan Keys, Ph.D. Psychology Professor/Faculty Research Coordinator, Sacramento City College Richard Erlich, M.Ed. Counselor/Transfer Center Director, Sacramento City College Strengthening Student Success, San Jose, CA - 10/4/07

  3. Student Services SLO Development at SCC: Session Goals Participants will be able to… • Describe foundation elements of Student Services engagement in SLO development and assessment at SCC • Demonstrate an understanding of the Ruth Stiehl method of SLO development and it’s application to Student Services • Discuss the integration of Student Services in college SLO processes Strengthening Student Success, San Jose, CA - 10/4/07

  4. Foundation for Student Services SLO Development at SCC • College commitment to collaboration between Student Services and Instruction on SLO development • Student Service and Instructional perspectives integrated in institutional SLO philosophy Strengthening Student Success, San Jose, CA - 10/4/07

  5. SCC’s SLO Philosophy Statement – Guiding Principles • SLO assessment is developed and implemented by faculty and student service professionals and is driven by educational values. • The ability of SLO assessment to inform faculty and students of the impact college programs and services have… is enhanced when substantive connections are made between Student Services and Instruction. Strengthening Student Success, San Jose, CA - 10/4/07

  6. SCC’s SLO Philosophy Statement – Student Engagement • A commitment to SLO assessment at the course, program, and student services levels serves to empower students… in the process of charting their educational and personal development paths. Strengthening Student Success, San Jose, CA - 10/4/07

  7. SCC’s SLO Philosophy Statement – Student Development • SLO assessment can demonstrate our capacities for fulfilling our mission by assessing student development and the skills, knowledge, competencies, beliefs, and attitudes that students cultivate as a result of both Student Service and Instructional efforts. Strengthening Student Success, San Jose, CA - 10/4/07

  8. Parallel Paths of SLO Development at SCC • Student Services SLO development at Division and Unit level – Stiehl Method • InstructionalSLO development at course & program level – Intradepartmental process • General Education Learning Outcome development – Integration of instruction & Student Services Strengthening Student Success, San Jose, CA - 10/4/07

  9. SLO development in Student Services -Stiehl Process Overview • Learning Element Identification • Major theme development • SLO creation • Assessment plan design Strengthening Student Success, San Jose, CA - 10/4/07

  10. Step 1. Identify Learning Elements • Organize groups (2-5 participants) based on participant’s department • Provide block paper & “Post-It Notes” to each group • Brainstorm the “prompt” and answer on Post-It Notes. Strengthening Student Success, San Jose, CA - 10/4/07

  11. Trigger Prompt • Upon completing service interventions with students, students will be able to know and do… Strengthening Student Success, San Jose, CA - 10/4/07

  12. Step 2. SLO (Theme) identification • Members share their responses – Allow adequate time (20 - 30 mins) • Sort individual responses into major themes • Participants name the major themes and transfer to block paper Strengthening Student Success, San Jose, CA - 10/4/07

  13. Step 3. Create SLO Statements • Identify each response (i.e. “Post-It” note) as an element of learning within the major theme • Develop statement that summarizes each theme’s learning elements • Utilize Blooms taxonomy Strengthening Student Success, San Jose, CA - 10/4/07

  14. DSP & S Example • Major Theme Identified- Self Advocacy • Learning Elements (excerpts)– Students should be able to… • Access campus resources • Understand and use accommodations • Assess accommodations and their usefulness • Complete Service Request Form • Pick up and deliver accommodation form to instructors • Schedule testing accommodations Strengthening Student Success, San Jose, CA - 10/4/07

  15. Self Advocacy SLO Statement Develop and apply self advocacy skills for school, personal life, and work world Strengthening Student Success, San Jose, CA - 10/4/07

  16. Preliminary Assessment Plan for Self Advocacy SLO • Assess with specific measures of student behaviors Assess if student… • Completes Service Request Form • Picks up and delivers accommodation form to instructors • Schedules testing accommodations Strengthening Student Success, San Jose, CA - 10/4/07

  17. Parallel Paths Converge • Student Services developed SLOs using Ruth Stiehl’s method • Instruction developed Course & Program SLOs via intradepartmental collaborations • GE Learning Outcomes integrated Student Services and Instructional processes Strengthening Student Success, San Jose, CA - 10/4/07

  18. GE Learning Outcome Development Process at SCC Specific Aims (excerpts) • Reflect collective vision of a true “General Education” for AA/AS degree earners • Clarify expectations and purpose of student service experiences • Consider diverse paths of students to achieve goals Strengthening Student Success, San Jose, CA - 10/4/07

  19. GE Learning Outcome Development Process at SCC Steps in GELO development • GE “theme” development: • College-wide workshops with Instruction, Student Services, & student collaboration • GE “learning element” development • Task group development of specific SLOs for each of 7 GELO “theme”areas Strengthening Student Success, San Jose, CA - 10/4/07

  20. GELO Theme Areas • Communication • Quantitative Reasoning • Depth & Breadth of Understanding • Cultural Competency • Information Competency • Critical Thinking • Life Skills and Personal Development Strengthening Student Success, San Jose, CA - 10/4/07

  21. Student Services & GE SLO Alignment Student Services SLOs General Education SLO Areas Strengthening Student Success, San Jose, CA - 10/4/07

  22. Student Services SLOs General Education SLO Areas Strengthening Student Success, San Jose, CA - 10/4/07

  23. Conclusions • Stiehl method of SLO development is effective at producing meaningful and measurable SLOs for a variety of Student Service areas • Stiehl method demystifies the SLO process, facilitates a focus on student learning, and stimulates collaboration in Student Services Strengthening Student Success, San Jose, CA - 10/4/07

  24. Conclusions - continued • Integration of Student Services perspective in all levels of SLO development is critical for creating an effective and meaningful SLO process • Student Service SLO development and college GELO efforts converged with well-aligned overlap between their Themes Strengthening Student Success, San Jose, CA - 10/4/07

  25. References Stiehl, R., & Lewchuk, L. (2002). The Outcomes Primer: Reconstructing the College Curriculum (2nd ed.), Corvallis, OR: The Learning Organization. Stiehl, R., & Lewchuk, L. (2005). The Mapping Primer: Tools for Reconstructing the College Curriculum. Corvallis, OR: The Learning Organization. Sacramento City College SLO Assessment and Faculty Research Resource Site. http://web.scc.losrios.edu/slo. Strengthening Student Success, San Jose, CA - 10/4/07

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