[Client] Presentation [Date]
Full Scale Loss Prevention Programs • Royalty Assurance • Business Standards Evaluations
Audits Mystery Shopping LP Hotline LP Awareness Visits Video Reviews LP Director Investigations Loss Prevention Program Components
Sample Audit Sample LP Audit
Sample Quality Assurance Audit QA Audit
Royalty Assurance A program designed to prevent financial loss caused by underreporting of sales, operational non-compliance and other fraudulent activities committed by franchisees.
Royalty Assurance Objectives • Insuring net sales are reported accurately. • Royalty and advertising fees remitted correctly. • Franchisees are in compliance with franchisor’s policies and procedures set forth in the Franchise Disclosure Document.
Business Standards Evaluations • Operational and Program compliance audits • Menu compliance audits and food preparation mystery shops • Unannounced facility inspections • Customer service mystery shops • Out-of-stock inspections You will receive documented reports and photographic evidence of findings.
Mystery and Integrity Shopping • Bar Spotting • Data Collection • Customer Satisfactions Surveys • Crowdsourcing / Crowd Projects
Mystery / Integrity Shop Mystery Shop Form
Industry Verticals • Retail • Restaurant • Automotive • Hospitality • Gaming / Casino • Franchisors / Franchisees
E-Forms You can use our software for more than just mystery shopping and data collection. • Checklists • Reports • Internal audits • Employee training • Human Resources
Real-Time Useful Results • Hundreds of reports that allows us to pull results on virtually any piece of data collected. • Reporterator - custom report building function • Trigger functions • AIM / MAP
Dashboards When logging into the Sherlock system, you will see a snapshot of shops completed for that month or for your own custom date range. Sherlock has 5 custom dashboards to choose from displaying different types of reports from trending to geographic, etc.
What sets us apart? • International presence; satellite offices in Las Vegas, India, Turkey, Italy, France and Argentina. • Nevada • Licensed Private Investigators • We are able to provide a full scale outsourced customer service and loss prevention operation and everything in between. • We’re not into sales. We’re into logic and building relationships.
Contacting Us Tom Mills, CEO of HS Brands International Tmills@servicesleuth.com 800.723.1150 x 114 Mike Mershimer, COO of HS Brands International Mike@Mershimer.com 800.723.1150 x 121 Michael Mills, Vice President of Sales Michael.Mills@hsbrands.com 800.723.1150 x 303 www.HSBrands.com
Batteries + Bellagio Resort and Casino Cartier CVS Domino’s Dunkin’ Donuts Friendly’s GNC Hyatt Gaming Jiffy Lube Johnny Rockets LG The Light Group National Amusements Oakley Olympia Sports Papa John’s ProPark Valet Quiznos Ripley’s Believe It or Not Spencer’s Gifts Tedeschi’s Treasure Island Resort and Casino Vans Westin Hotels Wolfgang Puck Partial Client List
Testimonials I strongly recommend The Mershimer Group division of HS Brands for loss prevention services. They provide a unique and valued expertise that fills an important need for our company. They understand our business and are dedicated to providing diligent and professional services, both for company and franchised operations. Their reports are clear and actionable and their attention to detail creates a solid record for any later dispute resolution requirements. Whether the circumstances are urgent or routine, they never fail to accommodate our needs. Bob S., VP - General Counsel, Friendly's Ice Cream HS Brands continues to demonstrate a high level of professionalism, service, and flexibility. Since beginning our working relationship, they have continually shown that they are a company with our best interests in mind, and they are there to help us improve our guest experience month in and month out. While we initially began using them for our customer service shops, they have also been instrumental for our loss prevention team with their integrity shopping service and experience. Like many other retailers, there are times when our priorities shift and we need HS Brands to quickly shift gears for us. They’ve done so every time we’ve asked, and they’ve done so willingly and without hesitation. They are a vendor partner we know we can rely on to help us improve our guest experience, and keep improving our business. We’ve seen positive results year over year in our guest service, and HS Brands and their dedication to providing top notch service and reporting has been a big part of our strategy for improvement. Scott H., Senior Director of Operations at Spencer's Gifts
Wrap Up Questions?