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Relationships 101

Relationships 101. Dr. John C. Maxwell. Why are Relationships Important to Success?. Relationships are the glue that holds team members together. Solid Relationships. Respect Shared Experiences Trust Reciprocity Mutual Enjoyment.

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Relationships 101

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  1. Relationships 101 Dr. John C. Maxwell

  2. Why are Relationships Important to Success? Relationships are the glue that holds team members together.

  3. Solid Relationships • Respect • Shared Experiences • Trust • Reciprocity • Mutual Enjoyment

  4. When It Comes To Relationships, Everything Begins with Respect, With the Desire to Place Value on Others.

  5. What Do I Need to Know about Others? People don’t care how much you know until they know how much you care.

  6. Failing to Understand Others • Fear • Self-Centeredness • Failure to Appreciate Differences • Failure to Acknowledge Similarities

  7. If you treat every person you meet as if he or she were the most important person in the world, you’ll communicate that he or she IS somebody to you.

  8. Understanding People • Everybody wants to be somebody. • Nobody cares how much you know until he knows how much you care. • Everybody needs somebody. • Everybody can be somebody when somebody understands/believes in them. • Anybody who helps somebody influences a lot of bodies.

  9. Choose to Understand Others The ability to understand people is a choice. Every person is capable of having the ability to understand, motivate, and ultimately influence others.

  10. How Can I Encourage Others? Believing in people before they have proved themselves is the key to motivating people to reach their potential.

  11. Facts About Faith • Most people don’t have faith in themselves. • Most people don’t have someone who has faith in them. • Most people can tell when someone else has faith in them. • Most people will do anything to live up to your faith in them.

  12. Becoming a Believer in PeopleBelieve in them before they succeed.Emphasize their strengths.List their past successes.Instill confidence when they fail.Experience some wins together.Visualize their future success.Expect a new level of living.

  13. Believing in People Before They Have Proved Themselves is the Key to Motivating People to Reach Their Potential.

  14. How Can I Connect with People? Always remember, the heart comes before the head.

  15. You Can’t Move People to Action Unless You First Move them with Emotion. The Heart Comes before the Head.

  16. The Heart Comes First • Connect in public and private. • Connect with people one at a time. • Put a “10” on every person’s head.

  17. The Tougher the Challenge, the Greater the Connection Never underestimate the power of building relationships with people.

  18. How Can I Become a Better Listener? Treat every person as if he or she were the most important person in the world.

  19. The Value of Listening • Listening builds relationships. • Listening increases knowledge. • Listening generates ideas. • Listening builds loyalty. • Listening is a great way to help others and yourself.

  20. How to Develop Listening Skills • Look at the speaker. • Don’t interrupt. • Focus on understanding. • Determine the need at the moment. • Check your emotions.

  21. How to Develop Listening Skills • Suspend your judgment. • Sum up at major intervals. • Ask questions for clarity. • Always make listening your priority.

  22. Why We Interrupt Others… • We don’t place enough value on what the other person has to say. • We want to impress others by showing how smart and intuitive we are. • We’re too excited by the conversation to let the other person finish talking.

  23. If You Show People How Much You Care and Ask Questions in a Non-Threatening Way, You’ll Be Amazed by How Much They’ll Tell You.

  24. How Can I Build Trust with Others? When your words and actions match, people know they can trust you.

  25. Truths About Integrity • Integrity is not determined by circumstances. • Integrity is not based on credentials. • Integrity is not to be confused with reputation.

  26. Integrity is your Best Friend If a good reputation is like gold, then having integrity is like owning the mine.

  27. Becoming a Person of Integrity • Commit yourself to Honesty, Reliability, and Confidentiality. • Each day, do what you should do before what you want to do.

  28. What is My Most Important Relationship? Succeed at home, and all other relationships become easier.

  29. Deal with Crisis in a Positive Way • Attack the problem, never the person. • Get all the facts. • List all the options. • Choose the best solution. • Look for the positives in the problem.

  30. Communicate Continually • Develop platforms for communication. • Control communication killers. • Encourage honesty and transparency in conversations. • Adopt a positive communication style.

  31. How Can I Serve and Lead People at the Same Time? You’ve got to love your people more than your position.

  32. A True Servant Leader… • Puts others ahead of his own agenda. • Possesses the confidence to serve. • Initiates service to others. • Is not position-conscious. • Serves out of love.

  33. To Improve Your Servanthood… • Perform small acts. • Learn to walk slowly through the crowd. • Move into action.

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