Construction Project Impact Mitigation

1. Construction Project Impact Mitigation Prepared for: City of Milwaukee, Department of Administration, Budget and Management Division May 7, 2010 By: Bo McCready, Ian Ritz, Rocio Sanchez-Moyano, Mike Schultz, Sarah Wainscott Robert M. La Follette School of Public Affairs

2. The Impact of Construction • Public construction projects may harm business • Limit access • Change shopping patterns • Business failure  decreased health of local economy, smaller tax base for City • This creates the need for mitigation Robert M. La Follette School of Public Affairs

3. Background and Methods • Background • Little existing research • Standard practices • Methods • Contacted 46 cities • Large and small sizes • All climates • Oversampled Wisconsin and Midwest • Uniform set of survey questions Robert M. La Follette School of Public Affairs

4. Status Quo • Limited public meetings • Communication • Limited signage • Construction supervisor • Limited website • DPW call center Robert M. La Follette School of Public Affairs

5. Goals • Cost-effectiveness • Ease of implementation • Political feasibility • Equity Robert M. La Follette School of Public Affairs

6. Construction Mitigation Options Robert M. La Follette School of Public Affairs

7. Recommended Construction Mitigation Service Package • Public meetings • Communication • Signage • Website • Business education • Program liaison Robert M. La Follette School of Public Affairs

8. Program Evaluation • Goal: Services are effective • Increase service usage, Reduce complaints, Increase satisfaction with services • Gather data: Track complaints, administer survey • Analyze data: Identify trends • Report findings Robert M. La Follette School of Public Affairs

9. Status Quo vs. Construction Mitigation Service Package Robert M. La Follette School of Public Affairs

10. For copies of report, email: publications@lafollette.wisc.edu Additional Information Robert M. La Follette School of Public Affairs