1 / 21

Toyota New Zealand Extranet Project

Toyota New Zealand Extranet Project. Upfront & Personal Engage your stakeholders and gain consensus to manage change Mike Shaw. Upfront & Personal. Engagement + Consensus . = manageable change But aren't these just a standard responsibilities of the PM/BA/IA?. Upfront & Personal.

henriette-angel
Télécharger la présentation

Toyota New Zealand Extranet Project

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Toyota New ZealandExtranet Project Upfront & Personal Engage your stakeholders and gain consensus to manage change Mike Shaw

  2. Upfront & Personal Engagement + Consensus. = manageable change But aren't these just a standard responsibilities of the PM/BA/IA?

  3. Upfront & Personal Why is engagement so important to this particular project? • Where are the business drivers? • Unchartered territory • High level of business change

  4. Upfront & Personal Why is concensus so important? • Mature vs. Immature strategy • Not just during start-up • Agreeing to disagree

  5. Agenda • Unpack topic • Background • Engagement • Consensus

  6. Web @ TNZ Current landscape • Public site – MCMS 2002 • Branding concept site - PHP • Intranet – SIB CMS/WSS • Extranet – SIB CMS

  7. Extranet @ TNZ Purpose & Contents • Knowledge sharing platform for our franchise network • Transactional links to our mid & back office systems • Technical, parts & accessories, marketing resources, image libraries • Technicians forum

  8. The Project Business Case • Ageing hardware • Scare support/development resource • Integration difficult • Poorly constructed IA • Complex CMS

  9. The Project Deliverables • A flexible, standardised, supportable platform • More in-house control • A simple yet comprehensive CMS • An intuitive, simple website • Promote a knowledge/comms strategy

  10. Principles - Lean - - Simple - - Self Help - - Customer Focus -

  11. Approach Sharepoint development strategy • H1 – Nuts 'n Bolts • H2 – Bells 'n Whistles • H3 ... H4 … H5 ? FROM NEWBIES …TO …ROCKSTARS!

  12. Our Engagement Model

  13. Wider Sharepoint community Business community • Industry uptake • FMG Providers • Microsoft Industry professionals • Articles, Blogs, Books …

  14. Internal Stakeholders Management • TNZ Executive • Strategic workgroups Infrastructure/Operations Team • Technical project alignment • Windows & Database • Service Desk

  15. Customers – Dealer Pilot Group Engagement • Workshops • Heuristic evaluation • Personas • Wireframes • Design Consensus • Share findings with other customers

  16. Customers – TNZ WebChamps Engagement • Content contributors • Use-cases • Workshops, protoyping • Monthly 'Hui's' Consensus • Ownership - individual & collective

  17. Development partners • Analysis & Development – Inov8 • Architect - Knowledge Cue • Analysis & Design – BaseTwo Engagement • Weekly QA/planning sessions • Deployment previews

  18. Project Team Engagement • Problem solving sessions • Hui's - as and when Concensus • Sometimes, not always!

  19. Summary • Be upfront • Consensus • Change small initially

  20. Q & A

  21. Thankyou

More Related