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Impact of Computer-Mediated Communication on Information Acquisition and Attitudes toward the Navy

herman-ayers avatar
16 diapositives · 294 Views · Nov 16, 2014

This research investigates how different characteristics of Computer-Mediated Communication (CMC) influence communication effectiveness and recruitment success, particularly in military contexts. The study employs a mix of methodologies, including eye-tracking, experiments, and qualitative analyses, to understand how CMC media affect decision-making processes and attitudes toward the Navy. With a focus on the interplay between media characteristics and user perceptions, initial findings reveal significant differences in how expert and non-expert audiences evaluate web content, suggesting implications for recruitment strategies.

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  1. Fogelman College of Business & Economics Impact of Computer-Mediated Communication Characteristics on Information Acquisition & Favorability of Attitudes toward the Navy David Allen, Ph.D. Robert Otondo, Ph.D. Mitzi Pitts, Ph.D. Jim Van Scotter, Ph.D

  2. Agenda • Introduction • Theory • Methodologies • Progress Report • Conclusions & Acknowledgements

  3. Introduction • Communication effectiveness and recruitment success • Media-recruiting task fit is critical • Computer-Mediated Communication (CMC) media have powerful but untested capabilities • Current project examines extent to which CMC media characteristics affect communication and recruitment-related outcomes Theory…

  4. Theory • Integrated model of CMC characteristics, communication outcomes, and decision-making processes • Theories of Reasoned Action and Planned Behavior (Azjen & Fishbein, 1980; Ajzen, 1991) • Genre/structurational theories (Yates & Orlikowski, 1992) Model…

  5. Content Receivers’ Communication Process-Related Outcomes Effectiveness-related Outcomes Design Individual Differences Theory Theories of Reasoned Action & Planned Behavior Genre theory Methodologies…

  6. Methodologies • Computer-mediated communication is complex • Complexity complementary use of four research designs • Role-playing Experiment • Verbal Protocol • Eye-tracking • Judgments by IT/IS Experts

  7. Methodologies • Job Search Task Experiment • To gain population-level understanding of CMC phenomena • Quantitative data/analysis • Web sites used: • US Navy • 37 Fortune 500 companies

  8. Methodologies • Job Search Task Experiment

  9. Methodologies • Verbal Protocol • To gain deeper insight into cognitive factors of web site analysis • Qualitative data/analysis

  10. Methodologies • Verbal Protocol

  11. Methodologies • Eye-tracking Experiment • To gain better understanding of physiological-level phenomena • Quantitative data/analysis • Equipment purchased through previous ONR grant(s)

  12. Methodologies • Eye-tracking Experiment

  13. Methodologies • Judgments by IS/IT Experts • To gain understanding of objective phenomena in web site pool • Characteristics of expert sample differs from role-playing sample • Graduate students in second Systems Analysis course • Evaluate content & design from professional standpoint

  14. Progress Report • Data collected; initial data analysis complete • Accepted Work • Differences in Perceptions of Web Site Characteristics by IT Experts and Non-Experts (Accepted at AMCIS 2002) • Work-in-Progress • Recruiting via CMC • Confirmatory Factor Analysis • Influence of Content & Design on Web Site Effectiveness • Personality Factors in CMC Effectiveness

  15. Conclusions & Acknowledgements • Few research conclusions: data analysis just beginning • Use of computer-based survey instruments very efficient • Reduced data-entry time & expense • Increased accuracy

  16. Questions???