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Helpdesk Package

Helpdesk Package. A single point of contact for all CTSA users to provide effective management, prioritization, resolution, and tracking of all issues related to CTSA applications: GHUCCTS Portal Redcap Webcamp I2B2 Others…. Features. Portal. Redcap. I2B2. Webcamp. Workflow.

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Helpdesk Package

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  1. Helpdesk Package • A single point of contact for all CTSA users to provide effective management, prioritization, resolution, and tracking of all issues related to CTSA applications: • GHUCCTS Portal • Redcap • Webcamp • I2B2 • Others…

  2. Features Portal Redcap I2B2 Webcamp

  3. Workflow • Tier1 – First Level • Tier2 – Curator • Local Support – Desktop, H/W, S/W.

  4. Access Rights • Access Rights • Mostly anonymous • Enforce authentication to add/ modify content • Personalized content

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