1 / 9

FM Helpdesk

FM Helpdesk. How we can help you…. What is Facilities Management?. At Edge Hill University, the Facilities Management (FM) department are here to make sure you have the environment you need to live, work, study and socialise during your time with us.

leif
Télécharger la présentation

FM Helpdesk

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. FM Helpdesk How we can help you…

  2. What is Facilities Management? • At Edge Hill University, the Facilities Management (FM) department are here to make sure you have the environment you need to live, work, study and socialise during your time with us. • Our customers are all staff, students and visitors to Edge Hill University.

  3. Facilities Management at Edge Hill University consists of 6 service areas: • Business Support (mainly internal) • Campus Support • Catering • Customer Services • Housekeeping • Property Services

  4. The FM Helpdesk • The FM Helpdesk is a way for our customers to access Facilities Management services, and a way for us to ensure we respond to our customers’ needs. • If you have a problem with your room, or any part of the campus, contact the FM Helpdesk. • Parcels are also collected via the FM Helpdesk. • Even if we can not help you directly, we can point you in the right direction.

  5. Contacting the FM Helpdesk • By telephone – Internal extension: 4455 or external telephone (01695 58)4455 • In person – Durning Centre foyer, behind Sporting Edge • Online – visit the Facilities Management wiki page and complete an online job request.

  6. How the FM Helpdesk works • If you report an issue to us, and it needs to be investigated or completed by a member of FM, we will record the job request on our Helpdesk system. • We will ask you for details of the problem, and request contact details from you. • You will be given a job number to enable you to check progress.

  7. Response Times Your job will be allocated to a service area, and will be given a priority timescale according to its urgency. Our job requests are treated as: • Emergency (response within 1 hour) • Urgent (response within 24 hours) • Non-Urgent (response within 2 weeks) • Scheduled (Date specific response)

  8. Remember – FM will determine the priority of the request based on internal guidelines. The ‘Emergency’ category will only be used in the case of a serious threat to safety. • You will receive an email to confirm the job number and priority assigned to your request. Please remember to supply an email address to us.

  9. FM Helpdesk Opening Hours During term time, the FM Helpdesk is open • 8am – 8pm Monday to Thursday • 8am – 6pm Friday

More Related