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Elevating Hospitality Standards: Training and Service Solutions for Luxury Brands

Discover Freeman Group's comprehensive service solutions designed for luxury hotels, casinos, and airlines. Learn about our strategic planning frameworks, internal resource development, and certification standards that enhance guest satisfaction and operational efficiency. Our Foundations™ and Mint Hospitality workshops focus on essential service practices, training methodologies, and customer engagement strategies. With customized content and eLearning solutions, we equip your team to deliver exceptional experiences while maintaining service excellence and sustainability.

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Elevating Hospitality Standards: Training and Service Solutions for Luxury Brands

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Presentation Transcript

  1. Thursday, July 18th, 2013 FreemanGroup Service Solutions

  2. History Luxury Hotels Casinos

  3. History Governments Airlines

  4. Branding Samples

  5. Strategic Planning with Leadership • Internal Resource Development & Certification Standards of Performance Manuals & Job Descriptions • Online Reputation Management Benchmarking of Service Standards Quality Service Implementation & Maintenance Platform • Customer Satisfaction Surveys • Foundations™ Workshops • Quality Inspections Promises™ Workshops • Practices™

  6. Benchmark Analysis • Development of Process for Sustainability • Strategic Planning Session • Quality Inspections • Customization of Standards Mint Experience Implementation & Maintenance Process • Development of eLearning Solutions • Customization of Mint Hospitality Workshop Content • Facilitation of Mint Hospitality Workshops & S.o.S. Training • Foundations™ Workshop • Organization of Sequence of Service Training

  7. Standards of Performance Manuals Sample

  8. Promises™ - Generic Agenda • What promises have we made to our guests? • Who are our guests? • Greeting our guests • Communicating with our guests • Handling guest’s complaints • Uniform and grooming • Working as a team • Creating a safe environment for our guests

  9. Foundations™ Workshop Day Two: Day One: • Introduction and Objectives • Benefits of Training • What is a Training Need • How People Learn • Task Identification • Demonstration Training Session • Task Analysis • How to Introduce a Session • How to Develop a Session • Review Day One • Question Technique • Session Plans • Practice Sessions • Maintaining Quality • Organizing Training • Course Critique

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