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ECC Luxembourg 5 th Conference on Aspects of European Consumer Law Luxembourg 10 October 2013 PowerPoint Presentation
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ECC Luxembourg 5 th Conference on Aspects of European Consumer Law Luxembourg 10 October 2013

ECC Luxembourg 5 th Conference on Aspects of European Consumer Law Luxembourg 10 October 2013

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ECC Luxembourg 5 th Conference on Aspects of European Consumer Law Luxembourg 10 October 2013

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  1. ECC Luxembourg 5th Conference on Aspects of European Consumer Law Luxembourg10 October 2013 Online Dispute Resolution: The Story so far and Predictions for the Future G Brian Hutchinson BCL LLM DAL FCIArb BL Accredited Mediator Senior Lecturer, School of Law, University College Dublin Principal, GBH Dispute Resolution, Dublin

  2. Opening Thought Cambridge Consultants “ If I’d asked my customers what they wanted, they’d have said ‘a faster horse’ “ Henry Ford(1863-1947), Founder of the Ford Motor Company

  3. ODR as “Disruptive Technology” Changing the way we do things, not just making it easier to do them. Richard Susskind, “Tomorrow’s Lawyers: An Introduction to your Future”

  4. Context Directive on Consumer ADR 2013/11/EU, 21 May 2013, Regulation on ODR , 524/2013, 21 May 2013

  5. ADR

  6. The Chain of Conflict • Disputes are part of a chain • There are opportunities or choices at each stage to deal with the escalation • A dispute process can learn from “why” the parties escalated

  7. Causes of Conflict Moore

  8. Conflict is Dynamic - Cycles of Conflict Rummell / ADR Group

  9. The Correct focus?

  10. Some Dispute Resolution Approaches Contrasted

  11. ADR & ODR - What’s out there? • ADR: Diversity & Variety • E.g. over 750 consumer ADR schemes across Europe (DG Sanco ADR Study, 2009). • Current Issues: • Awareness • Engagement • Coverage • Funding • Consumer ADR Directive will assist substantially in addressing these concerns

  12. ODR • Range of Providers • www.odr.info • Range of Disputes Covered • Range of Resolution Models • Range of Business Models

  13. Disputes Resolved Online (2005) UNIGE

  14. Existing Models and Providers • Differences in: • Scope of Application • Type of Service • Cost of Service • Types of Claim • Automated Negotiation, Assisted Negotiation, Mediation, Case Appraisal, Crowd-Sourced Dispute Resolution and Arbitration

  15. ODR Models • Automated Negotiation • No offline analogue • Eg. Cybersettle (“Double Blind Bidding”) • Facilitated negotiation • Online space for direct communication • May be structured (“fourth-party”) / Negotiation Support • Eg. ECODIR, Squaretrade, Online Confidence, Online Resolution, The Mediation Room • Online Mediation • Assisting parties to settle – identifying common ground, alternatives, etc • Eg. ECODIR, (Squaretrade), JAMS, MARS, Online Resolution, Web Mediate • Case Appraisal and Crowdsourced Dispute Resoluton • Online Jury / panel of experts • Eg. i-Courthouse, EbayCourt, • Online Arbitration • Binding determination by neutral third-party • Eg. Squaretrade, Nova Forum, MARS, JAMS, eNeutral, e@drSquare Trade, Resolution Forum, Online Resolution, Private Judge, Online Confidence, Web Assured, Web Mediate and Word&Bond • Non-Binding Arbitration • ICANN UDRP

  16. The Technology

  17. Automated Negotiation

  18. Automated Negotiation

  19. Automated Negotiation

  20. Facilitated Negotiation

  21. Facilitated Negotiation

  22. Online Mediation (Text Based)

  23. Online Mediation (Video Based) MARS Mediation

  24. Crowdsourced Dispute Resolution

  25. eBayCourt.com G Brian Hutchison, UCD School of Law, Dublin 25

  26. PayPal-Court.com G Brian Hutchison, UCD School of Law, Dublin 26

  27. Marktplaats Gebruikersjury G Brian Hutchison, UCD School of Law, Dublin 27

  28. ReviewRef.com G Brian Hutchison, UCD School of Law, Dublin 28

  29. Online Arbitration

  30. Online Arbitration

  31. Online Arbitration T Schultz, UNIGE

  32. A la Carte Dispute Resolution Built on the Experience of 400,000,000 cases www.modria.com

  33. Technology as “Fourth Party”

  34. Technology as “Fourth Party”

  35. Fourth Party Tools – Clarifying Interests

  36. Fourth Party Tools – Balancing Settlement Options

  37. Apportionment Tools Fairandsquare.ie

  38. Fourth Party Effect - • Eg. Asynchronous text based communication • “Reducing the stress of interaction” • Van Veenen, Tilburg University, (2010) • “shape communications into a constructive and polite negotiation” • RabinobichEiny (2006)

  39. Fourth Party support - Feedback

  40. Fourth Party Tools – Emoticons ( !)

  41. Regulation of ODR

  42. Regulatory Initiatives • No ODR Specific Regulatory Legislation • Legislative Instruments and initiatives from ADR: Commission Initiatives • European Code of Conduct on Mediation • EC Recommendations 98/257 and 2001/310 • 98/257 – Active (puts solution to parties) • independence, transparency, the adversarial principle, effectiveness, legality, liberty and representation. • 2001/310 – Passive (assists parties to their own solution) • impartiality, transparency, effectiveness and fairness • Other major regulatory requirements include Data Protection legislation • Self –Regulation • Many ODR Specific Self Regulatory initiatives • Common Principles : Transparency, Accessibility, Neutrality, Efficiency, Fairness

  43. Self - Regulatory Initiatives ICC “Best Practices for Resolving Disputes Online” (2003) American Bar Association “Addressing Disputes in Electronic Commerce” (2002) UNCITRAL Working Group on ODR (2011 – ongoing)

  44. What is UNCITRAL Doing? • Working Group III • http://www.uncitral.org/uncitral/commission/working_groups/3Online_Dispute_Resolution.html • Three-Tiered Process: • Negotiation • Facilitated Settlement • Arbitration • Challenges, Timeline

  45. Other Initiatives • ISO 10003 - Guidelines for dispute resolution external to organizations • Taxonomy – e.g. “Facilitative, Advisory, Determinative” • CEN /ISS Workshop on Standardization of Online Dispute Resolution Tools

  46. Standardization?

  47. Modes of Standardization • Minimum Standards • “One Size Fits All”

  48. Modes of Standardization • Common Understanding - Taxonomies

  49. Modes of Standardization • Common Understanding - including Taxonomies

  50. The Stand-ODR Workshop Agreement 16026 (2009) • Workshop Agreement • Survey of Existing ODR models and Providers • Analysis of the ODR Processes • Study of the Technical and Regulatory Backgrounds • Identification of the Interoperability Aspects • Development of an ODR Taxonomy and Onthology • Conclusion and Recommendations