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Standardizing PC Acquisition and Support at UVic: Enhancing Efficiency and Value

The UVic Technology Solutions Centre (TSC) addresses challenges in PC acquisition and support, caused by diverse hardware preferences and inconsistent experiences. This session explores the rationale behind developing standard specifications for PCs, ensuring compatibility, performance, and cost-effectiveness. Learn how the TSC's refined approach streamlines ordering, delivery, and on-site support, fostering an efficient and consistent experience for campus clients. Since implementing standards, UVic has saved over $702,000 in retail pricing. Join us to discover the journey and future enhancements of the technology solutions framework.

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Standardizing PC Acquisition and Support at UVic: Enhancing Efficiency and Value

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Presentation Transcript

  1. UVic Technology Solutions Centre The Standardization of PC Acquisition and Support

  2. Introduction • Session • 50 minutes • What, why, and how of the UVic TSC • Speaker • Nav Bassi, BSc, MBA, PMP • Director, Academic & Admin Services

  3. The Problem • People buying whatever they want • Mixture of consumer/commercial hardware • Home-based operating systems • Poor warranty service • Expensive one-off purchases • University supporting everything they buy • Unpleasant surprises/tech review confrontation • Inconsistent experience

  4. A Potential Solution • Develop standards • Guarantee level of performance/compatibility of standards • Get a good deal from a vendor • Price discounts • Warranty service • Quick delivery

  5. First Attempt • Write an RFP for a vendor to do it all • Hardware/software specifications • Ordering system • Delivery • On-site support

  6. The Insight • In order to make this work, we needed a parallel to the vendor on campus to facilitate the ordering process • This is how we add value*, get campus buy-in, and also keep an eye on our vendor *Especially for non-standard acquisitions; recommend and tech review

  7. Refined Solution • Technology Solutions Centre • 4 published standard PCs; mandatory for VPFO, recommended for all others • Ordering is done via our WebReq system, TSC passes these on to our vendor • Delivery is done by the vendor, directly to the client • On-site support is provided by our staff, or our vendor’s team

  8. Staffing Model (net: 0)

  9. Campus Workflows

  10. Vendor Interactions

  11. Technology Solutions Centre • Technology Solutions Centre is where our campus clients go • If the standard works for you, no direct interaction is required • Otherwise, you can phone, email, or walk-in for assistance • http://www.uvic.ca/tsc

  12. “Standard” since July 1, 2010

  13. “Non-Standard” since July 1, 2010

  14. Total Savings Over Retail Pricing Since July 1, 2010 $702,203.82

  15. How busy is the TSC?

  16. Total Savings Over Retail Pricing Since July 1, 2010 $702,203.82 With no additional staff

  17. Handling the Hiccups • Macs • Campus perception • Vendor issues • Delays/errors • Refunds

  18. Refinements To Date • Technology Solutions Centre Demo Facility • Standard Dell PCs • Standard office furniture • Standard Cisco VoIP phones • Standard Kyocera office printers • Macs • Additional internal standards • Ultra-portable laptop • Netbook

  19. Future Refinements • Additional technology • Smartboards? • VDPs? • Mobile phones? • Finalize Policy/Procedures • Policy/Procedures drafted • Exception process for VPFO units

  20. Questions? Thank you for attending! Feedback: navbassi@uvic.ca

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