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Group Problem Solving and Decision Making

Group Problem Solving and Decision Making. Dr. Martha Reavley Odette School of Business. Introduction. The Prospects and Problems of Group Decision Making. Group Problem Solving. In Groups: determine 5 advantages and 5 disadvantages of GDM and PS. Topics of Discussion.

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Group Problem Solving and Decision Making

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  1. Group Problem Solving and Decision Making Dr. Martha Reavley Odette School of Business

  2. Introduction • The Prospects and Problems of Group Decision Making

  3. Group Problem Solving • In Groups: • determine 5 advantages and 5 disadvantages of GDM and PS

  4. Topics of Discussion • Populations Exercise • Theoretical issues • Vacation Scheduling Role Play

  5. Populations Exercise • Handout • Complete as Individuals • Complete as Groups • Score • Discussion: The power and pitfalls of GDM

  6. Theoretical Issues: Avoiding Pitfalls of GDM • Leadership • Conflict • Creativity

  7. Leadership • Avoid domination • Encourage Input • Avoid Groupthink

  8. Groupthink Characteristics • Illusion of invulnerability • Tendency to moralize • Pressure to conform • Opposing ideas dismissed

  9. What To Do? • Make it safe to disagree • devil’s advocate role • opportunity for sober second thought • others?

  10. Conflict • Can be healthy • Under what conditions? • Air legitimate differences • Be task related • Impersonal • Devil’s Advocate

  11. Creativity • How can you encourage creativity in DM? • Brainstorming • All give input • No criticism • Freewheeling • Quantity and variety encouraged • Building on ideas - piggybacking • Secretary • Don’t get too process oriented

  12. Rational Model • Identify and define the problem • diagnose - why and what impact • generate alternatives • evaluate alt. according to org. objectives (or other criteria) • make decision

  13. Role Play • Roles: • Supervisor • Marge • George • Annie • Sam

  14. Next Steps • Managing Diversity

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