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Embracing Mobility

Embracing Mobility. Dean Erb Senior Director: Strategic Alliances derb@amcomsoft.com 817-307-3617. Amcom Introduction. Founded 1984- 29 Years in Healthcare Market leader in Critical Communications Publicly traded under USMO Avaya Dev - Connect Partner

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Embracing Mobility

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  1. Embracing Mobility Dean Erb Senior Director: Strategic Alliances derb@amcomsoft.com 817-307-3617

  2. Amcom Introduction • Founded 1984- 29 Years in Healthcare • Market leader in Critical Communications • Publicly traded under USMO • Avaya Dev-Connect Partner • Multiple deployments on Avaya platforms • Focus: • Medical, • Hospitality-Gaming, • Public Safety, • Mining

  3. The Best Hospitals Choose Amcom Source: U.S. News & World Report’s “America’s Best Hospitals” study 2012-2013 Indicates Amcom customers

  4. Amcom’s Software Architecture Outputs Inputs Workflow Solutions Notification Critical Test Results Management Operational Workflow Messenger (Device and System HL7, ADT, LDAP, etc) Messenger (Device and System HL7, ADT, LDAP, etc) Contact and Scheduling Applications Care Connect Web Directory On Call / Staff Assignment  Console  Speech Mobile Connect Core Service Layer Preferences, Rules and Workflow Engine Central Data Repository

  5. Amcom Solutions , , , , , Console Web Portal e.Notify Amcom Messenger Amcom Mobile Connect Web Directory, On Call, Hours Tracking Operator Console Smartphone & Tablet Communications Emergency Notification Clinical Alerting Middleware , , , , , Eclipse Speech Solutions Amcom Call Recording Amcom Critical Test Results Mgt Amcom Care Connect Care Coordination Speech Recognition Call Center Quality Call Accounting Critical Test Results

  6. Amcom Solutions , , , , , Amcom Messenger Amcom Mobile Connect Smartphone & Tablet Communications Clinical Alerting Middleware , , , , ,

  7. Amcom: Mobility: Middleware- AMC POCSAG RCC Patient Monitoring System Infant Protection Paging Transmitter Over 160 Certified Interoperable Systems SMTP TAP HL7 TAP SNPP WCTP Nurse Call BIS/BES PUSH/POKE SMS-Encrypt HTTP HTTPS Cellular Transmitter Paging Directories On-Call Middleware Mobile-Connect Console & CTI Layer Web Directory Web On-Call Critical Communication Solution Core + Middleware + Smart Device

  8. Clinical Alerting Middleware • Send alerts from clinical systems like patient monitoring and nurse call to staff’s mobile devices • Works w/virtually all 3rd-party alerting systems • FDA 510(k) cleared solution • Log all messages sent and received • Benefits: • Improve patient care with faster response to requests and changes in vitals • Make staff work patterns more efficient • Reduce overhead noise and promote a quiet, healing environment

  9. Amcom Mobile Connect Improving Communications and Workflows with AMC

  10. At a High Level: How It Works Sending and ReceivingMessages Web Directory Operator Console Amcom Sending and Receiving Messages Nurse Call Integration Alarms Integration BES BIS SMS Speech Recognition Apple Android Emergency Notification Wi-Fi and Cellular Networks Connects with Amcom Applications and Their Inputs

  11. Key Benefits of AMC Client Messaging • Access to the FULL directory from user’s device • All contacts, groups • Access to preferred device assignments and settings • Obeys coverage/forwards • Send a message to ANY type of device • Any device in the directory today can receive a message • Full traceability of message • Record of message in page log, shows full log of message status

  12. THANK YOU Dean Erb Senior Director: Strategic Alliance derb@amcomsoft.com 817-307-3617

  13. Professional Services • Your solution is more than just software • The Amcom Implementation Methodology (AIM) helps ensure project success • Step-by-step support for your project • Ensure the full value of the software you implement • Services Offered: • Implementation and training • System Wellness Program • Consulting • Database • Solution improvement

  14. 911 Call Center The Amcom public safety answer point (PSAP) solution • Gives call takers the speed and flexibility to field emergency calls • Runs on personal computers and leverages existing PBX systems • Determines location of mobile VoIP phone users • Captures abandoned calls for recall • Offers one-click call transfer and conference • Includes an integrated directory for flexible search, lookup and speed dialing • Provides instant call recording • Integrates with existing telephone systems and CAD, mappingor network time clocks Benefits: • Accelerate emergency response time • Consolidate call-taker functions

  15. Critical Communications – Operator Console Console with CTI-integration into phone system Staff directory Patient directory Code procedures Paging capabilities Web directory Detailed logging On-Call Schedules Speech Access

  16. Partial List:HL7 Integrations and End Devices System Integrations • EMR Systems • Patient Monitoring • Ventilators • Lab Results • Infusion Pumps • Blood Banks Devices • Wireless Telephony • Pagers • Smartphones • Tablets • Remote Monitoring Devices • Web • Digital Signage

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