Access Alliance Multicultural Community Health Centre – Year 2 Report Card

1. Access Alliance Multicultural Community Health Centre – Year 2 Report Card • The strategic plan is a document that is adopted and owned by the Board of Directors of an organization. The plan identifies the broad priorities identified by the organization. The priorities are integrated into every aspect of the organization’s work on an ongoing basis. The Report Card shows organizations how they are doing in achieving their strategic goals and objectives. • Access Alliance completed its Strategic Plan in April 2007, through which three broad priorities were identified: • Enhance our capacity to serve new and emerging immigrant communities • Provide leadership through advocacy and research • Enhance resource development capacity • This Report Card highlights how the organization has performed against the targets established for Year 2 of the Strategic Plan.

2. Mission Goals Objectives Operational Targets 2008/2009 Achievements 2008/09 Policy Targets 2008/2009 Achievements 2008/09 Strengthen inclusive stakeholder involvement Developed a position paper re: obtaining community/client feedback Community input into planning is a trusteeship issue Develop approach to support participation of community members in civic society Enhance our capacity to serve new and emerging communities Develop a policy framework Led establishment of numerous partnerships – Teesdale Services Network, Karen Community Partnership, Settlement Worker Network, South Ontario Refugee Health Network, Crescent Town Services Council, York CPNP Membership outreach is a trusteeship issue Access Alliance works to promote health and well-being and improve access to services for immigrants and refugees in Toronto by addressing medical, social, economic and environmental issues Create sustainable satellites, points of access and partnerships Volunteer and membership engagement framework drafted using a CD approach Increase levels of stakeholder involvement Increase levels of stakeholder involvement Engaged stakeholders in numerous activities – settlement indicators, east end satellite design, eXposed, Among Friends Forum Draft business plan completed; organizational structure reviewed; environmental scan and consultations undertaken Build strategic partnerships Finalize business plan to implement the Access Model Selected anchor partners for East Hub East End Satellite scheduled to open March 21020 Provide leadership through advocacy and research Build a Centre of Excellence in CBPAR for newcomer urban health Participated in joint hiring of CD worker in Crescent Town Define different levels of partnership West End Satellite scheduled to open in November 2009 Define the Centre’s priorities Led the development of the CBR Network Established focus on racialized groups and health status & newcomers and health status Develop a framework for a Centre of Excellence Produced 2nd Annual CBR Newsletter Develop a policy framework Developed proposal for funding for specialized refugee health clinic Focus on access to health care and lobbied on changes to GARs access to OHIP Developed CBR infrastructure Develop a communications plan Advisory Committee in process of being established Enhance resource development capacity. All financial targets surpassed – 32% growth Develop a resource development program Increase knowledge and understanding fo RD governance, stewardship and fundraising Identified need for donor acknowledgement policy Successful participation in 1st United Way Campaign Define approach to mobilizing the membership base Communications activities included initiating Internet revamp and publishing 20th Anniversary retrospective 20th Anniversary focused on outreach to past stakeholders Produce framework for membership development More focused recruitment of Board members Volunteer and community engagement Framework includes membership engagement