Motivating People and Labor Relationship

2006610021 Hong Seop SHIN 2010270210 Min Ji CHOI 2010270036 Young Kyung KIM Motivating People and Labor Relationship The PBA class E1 Chapter 8

Learning Goals Human Resource Management Recruitment and Selection Orientation Training and Evaluation Compensation Employee Separation Motivating Employees Labor-Management Relations hrm moTIVATION PBA class E1 Chapter 8

HRM: Vital to ALLOrganizations • Human resource management - function of attracting, developing, and retaining employees who can perform the activities necessary to accomplish organizational objectives. PBA class E1 Chapter 8

Human Resource Responsibilities • Providing qualified, well-trained employees for the organization. • Maximizing employee effectiveness in the organization. • Satisfying individual employee needs through monetary compensation, • benefits, opportunities to advance, and job satisfaction. PBA class E1 Chapter 8

Planning for Staffing Needs • HR Managers • ∙ Predict • -> how many employees will need • -> what skills those workers • should bring to the job • ∙ often consulted when a firm is considering • reducing or increasing costs • by hiring and dismissing • ∙ involved in both • long and short-term planning. PBA class E1 Chapter 8

Recruitment and Selection • Recruitment • Inviting qualified candidates. • It is necessary to that • companies have ability to attract qualified candidates. • Selection • HR managers select qualified employees among many candidates. • try to select right people for the job. • > To avoid mistakes and to get the right person for the job, • Many employers require applicants to complete employment tests. PBA class E1 Chapter 8

Selecting and Hiring Employees Steps in the Recruitment and Selection Process Identify Job Requirement Choose Sources of Candidates Review Applications and Resumes Interview Candidates Conduct Employment Tests and Check References Conduct Follow-Up Interviews Select a Candidate and Negotiate an Offer PBA class E1 Chapter 8

Training Programs Orientation and Training • Orientation • - Inform employees about company policies • - Employee manuals • - Describe benefits/programs • - Training • - On-the-job training • - Classroom and computer-based training • - Management development PBA class E1 Chapter 8

Orientation and Training • Performance Appraisals • - evaluation of and feedback on an employee’s job performance. 360-degree performance review

Compensation • Five factors of compensation decisions • What competing companies are paying • Government regulation • The cost of living • Company profits • Employee’s productivity PBA class E1 Chapter 8

Incentive Compensation PBA class E1 Chapter 8

Employee Benefits Employee Benefits PBA class E1 Chapter 8

Flexible Benefits Cafeteria Plans PTO(Paid Time Off) PBA class E1 Chapter 8

Flexible Work PBA class E1 Chapter 8

Employee Separation PBA class E1 Chapter 8

Downsizing/Outsourcing • Downsizing • Outsourcing • Process of reducing the number of employees within a firm by eliminating jobs. • Negative effects of downsizing: • 1) Anxiety, health problems, and lost productivity among remaining workers • 2) Expensive severance packages paid to laid-off workers • 3) A domino effect on the local economy – Transferring jobs from inside a firm to outside the firm. - To save expenses and remain flexible. PBA class E1 Chapter 8

Motivating Employees High Employee Morale PBA class E1 Chapter 8

Maslow’s Hierarchy of Needs Maslow’s Hierarchy of Needs PBA class E1 Chapter 8

Herzberg’s Two-Factor Theory PBA class E1 Chapter 8

Expectancy Theory Can I perform the task? Is the reward worth the effort? Yes Motivated! Yes No No Not Motivated Not Motivated PBA class E1 Chapter 8

Equity Theory • Equity Theory • individual’s perception of fair and equitable treatment. PBA class E1 Chapter 8

Goal-Setting Theory • Goal-setting theory • Goal PBA class E1 Chapter 8

Management by Objectives MBO(Management by Objectives) : Systematic and organized approach that allows managers to focus on attainable goals and to achieve the best results based on the organization’s resources PBA class E1 Chapter 8

Job Design & Motivation • Job enlargement: job design that expands an employee’s responsibilities by increasing the number and variety of tasks assigned to the worker • Job enrichment: involves an expansion of job duties that empowers an employee to make decisions and learn new skills leading toward career growth • Job rotation involves systematically moving employees from one job to another. PBA class E1 Chapter 8

Managers’ Attitudes & Motivation According to psychologist Douglas McGregor: • Theory X • ∙ Employees dislike work and try to avoid it. • ∙ Managers must coerce or control. • Theory Y • ∙ Employees like work and learns • ∙ Managers will respect their work style. A third theory from management professor William Ouchi: ∙ blend the best of American and Japanese management practices. ∙ worker involvement is key to increased productivity and improved quality of work life for employees. Theory Z PBA class E1 Chapter 8

Labor-Management Relations Labor Union group of workers who have banded together to achieve common goals in the areas of wages, hours, and working conditions. PBA class E1 Chapter 8

Collective Bargaining Process • Collective bargaining • Process of negotiation between management and union representatives • Wages • Work hours • Benefits • Union activities and responsibilities • Grievance handling and arbitration • Layoffs • Employee rights and seniority PBA class E1 Chapter 8

Settling Labor-Management Disputes Steps in the Grievance Procedure PBA class E1 Chapter 8

Competitive Tactics of Unions and Management Union Tactics • Strikes- temporary work stoppage by employees until a dispute has been settled or a contract signed. • Picketing - workers marching in public protest against their employer. • Boycott - organized attempt to keep the public from purchasing the goods and services of the firm. • Lockout - a management strike to put pressure on union members by closing the firm. Management Tactics PBA class E1 Chapter 8

References Figures and diagrams are inferred from Contemporary Business 14th Edition – Boone & Kurtz PBA class E1 Chapter 8

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Motivating People and Labor Relationship