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Jason Jennings

Jason Jennings. Best Selling Author. The Research and Books. The world’s fastest companies. Speed of new products and services to market Number of new products and services to market Success rate of the products and services Financial health of the enterprise.

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Jason Jennings

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  1. Jason Jennings Best Selling Author

  2. The Research and Books

  3. The world’s fastest companies • Speed of new products and services to market • Number of new products and services to market • Success rate of the products and services • Financial health of the enterprise

  4. The world’s most productive companies • Revenues per employee (FTE) per year • Operating income per employee per year • Cash flow per employee per year • ROIC and ROS per employee per year

  5. The world’s best performing companies • Studied 22,000 publicly traded companies • Studied the nation’s 50,000 largest firms • Found only 120 who’d grown revenues 10% more every year for ten years • Identified fewer than 20 who’d also grown profits by 10% or more every year for 10 years

  6. What I was told by your leadership - Implications of Reputation How Intangibles Can Drive Performance and Build Strategic Advantage

  7. What I was told by you - • Speed has changed everything. How can we act faster? • What are the CEOs of the companies you’ve written about really like? • What are the traits of the leadership teams? • Is there a single kind of CEO that is the best?

  8. What I was told by you - • Cultures are crucial. What are the cultures of the companies you write about? • What’s the role of relationships in today’s business world? • As communication professionals we get no recognition by top management. I feel like I’m used to hype the stock price up. • How does one create a great reputation?

  9. The Implications of Reputation “Reputation is a candle, of wavering and uncertain flame, and easily blown out, but it is the light by which the world looks for and finds merit.” James Russell Lowell

  10. The nation’s best performing companies

  11. The nation’s best performing companies

  12. The nation’s best performing companies

  13. The nation’s best performing companies

  14. The nation’s best performing companies

  15. 5 Secrets of the best performing companies in the US that lead to unparalleled economic performance and reputation

  16. Secret 1 The CEOs and leadership teams of the world’s best performing companies aren’t traditional leaders. They are… Stewards

  17. Stewardship is service over self-interest. It’s abandoning power and dominion over others and working to preserve natural and human resources. It’s nurturing, mentoring and selflessness.

  18. The Traits of Stewards • Share not hoard information – Truth Happens • Are accessible • Have a work ethic • Authentic • Remove superficial distinctions • Are coaches and mentors • Feel called to serve • Possess a long term view

  19. When companies are led by authentic stewards Great reputations happen!

  20. Secret 2 The CEOs and leadership teams of the world’s best performing companies have a… Cause

  21. Causes are not Mission Statements

  22. Causes are not Vision Statements

  23. Causes are… • Big and Bold • The leader’s view of the way the world ought to be • Inclusive • Fixes something that’s wrong • Not a goal • Gives meaning to people’s life’s

  24. A Cause • Provides purpose • Provides passion • Gives a sense of self esteem • Builds cultures • Provides the ultimate competitive advantage

  25. When companies have a noble cause Great reputations happen!

  26. Secret 3 The CEOs and leadership teams of the world’s best performing companies have… Mastered the art of letting go

  27. When leaders master the art of letting go… • They’re able to deal with change • They’re more focused than everyone else

  28. When companies master the art of letting go of the bad and focusing on the good Great reputations happen!

  29. Secret 4 The CEOs and leadership teams of the world’s best performing companies have… Figured out that satisfying clients isn’t enough

  30. The New Rule of Customer ServiceCompletely satisfythe right customer

  31. “Complete satisfaction is the key to generating intense customer loyalty and superior long term financial performance”Earl Sasser, Harvard Business School

  32. 67% of customerswho leave you aresatisfied

  33. When companies truly exist to exceed the expectations of their customers Great reputations happen!

  34. Secret 5 The CEOs and leadership teams of the world’s best performing companies get… Everyone to think and act like owners

  35. Ownership goes beyond owning stock • Everyone who works for you knows that creating value counts • Decision rights go to the right people • People are compensated solely on the value they create • Constantly evangelizing about the creation of lasting value

  36. When everyone within an organization thinks and acts like an owner responsible for creating true value Great Reputations Happen!

  37. The implications of reputation - • The right people want to work there • The right customers want to do business • The right vendors and suppliers want to be in partnership • The right investors want to be owners

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