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Human Relations

Human Relations. Creative Problem Solving and Decision Making. What is a “problem”?. Human Relations. A puzzle looking for an answer. Problems become evident when expected results are compared to actual results – the gap is the problem that needs solving. Three types of problems.

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Human Relations

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  1. Human Relations Creative Problem Solving and Decision Making

  2. What is a “problem”? Human Relations • A puzzle looking for an answer. • Problems become evident when expected results are compared to actual results – the gap is the problem that needs solving.

  3. Three types of problems. Human Relations • Occurring now & must be addressed now. • Expected in the future & must be planned for. • Expected in the future, but whose consequences are so serious that immediate action must be taken.

  4. Steps in problem solving. Human Relations

  5. Human Relations Identify the problem Generate ideas Evaluate alternatives Choose among alternatives Implement chosen alternative Learn from feedback

  6. Barriers to effective problem solving. Human Relations • Over analyzing – can’t make a decision. • Acting too quickly, or too slowly. • Erring in judgment or execution. • Not having a backup plan. • Not involving others in the process. • Identifying the problem incorrectly.

  7. Decision-Making Tools. Human Relations Decision Tree

  8. Decision Tree Human Relations Possible Solutions Potential Consequences Problem

  9. Decision-Making Tools. Human Relations Cost-Benefit Analysis

  10. Decision-Making Tools. Human Relations ABC Analysis – Do As not Cs

  11. Decision-Making Tools. Human Relations PERT Chart- Program Evaluation and Review Technique Seeking the Critical Path

  12. Decision-Making Tools. Human Relations Quality Circle – Participative Management

  13. Advantages: Broader perspective for problem definition and analysis. More knowledge, facts, and alternatives can be evaluated. Discussion clarifies ambiguous problems and reduces uncertainty about alternatives. Participation fosters member satisfaction and support for decision. Disadvantages: Time-consuming; wasted resources if used for easy decisions. Compromise decisions may satisfy no one. Group think; group norms may reduce dissent and opinion diversity. No clear focus for decision responsibility. Advantages and Disadvantages of Participative Decision Making Human Relations

  14. Creativity Human Relations How do we encourage creative thinking?

  15. Creativity Human Relations Brainstorming – remember that there are no dumb ideas.

  16. How can I get my head through this piece of paper?

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