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Basic Assumptions. Human relationships are the central concern in organizing and getting work done.Need for emphasis on individuals and relationships within work groups.People want to work and have a need to be involved.
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1. Human Relations Approaches COMM 254: Organizational Communication
3. Foundations of the HR Movement The Hawthorne Studies (pp. 26-27)
Conducted by Elton Mayo beginning in 1920s
Conducted at Western Electric Companys Hawthorne Plant in Illinois
Challenged the importance of work design and organizational structure
Suggested other more important factors influencing worker behavior
Suggested rigid control of work design processes and organizational structure have limited, variable, and potentially negative impact on worker productivity
4. A New Focus Social values and norms
Group behavior, relationships, including informal groups
Leadership...including informal leadership
Decentralization of decision making (dont just allow...elicit and encourage it)
Participation and involvement as keys to motivation and productivity
5. A New Equation??
6. Supporting Theories Maslows Hierarchy of Needs (p. 29)
The prepotent NEED Pyramid
Herzbergs Motivation-Hygiene Theory (p. 31)
Are you satisfied but not motivated? Motivated but not satisfied? Both? Neither?
McGregors Theory X and Theory Y (p. 33)
A theory of managerial lay theories
7. Add Charles Redding More communication-minded
8. Add Charles Redding Willing, approachable, understanding (empathic) listeners
9. Add Charles Redding More apt to engage in (and are perceived as engaging in) requesting or persuading rather than telling or demanding
10. Add Charles Redding Sensitive to the feelings and face of others
11. Add Charles Redding Apt to pass on information openly, in a timely fashion, and with accompanying reasons and rationale for changes in policies and practices
12. So What Metaphor Fits Here?
13. Human Relations Approaches: A View of Communication Content ? Task and Social
Direction ? Vertical and horizontal
Channel ? Open face-to-face
Style ? Informal