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Mastering Effective Communication in Customer Care

Explore the communication process, overcome language barriers, cater to hearing-impaired individuals, consult with patients, and address age-related considerations in pharmaceutical care.

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Mastering Effective Communication in Customer Care

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Presentation Transcript

  1. Chapter 3 Communication and Customer Care

  2. Figure 3-1 The communication process.

  3. Figure 3-2 The communication process.

  4. Figure 3-3 Telephone communication.

  5. Figure 3-4 Language barriers.

  6. Figure 3-5 A hearing-impaired person will often wear a hearing aid.

  7. Figure 3-6 A pharmacist consults with a patient.

  8. Figure 3-7 The age of a patient is a special consideration in pharmaceutical care.

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