1. Aim of this lesson: To outline communication techniques To define communication To name the different forms of communication techniques To explain the different forms of communication Extended objective: To compare the different forms of communication techniques EQ To demonstrate respect for your peers and lecturers

2. What the definition of communication? • Communication is the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour.

3. Question: List in groups of 4 the different forms of communication?

4. Q: In groups explain the different forms of communication ? • Oral communication, while primarily referring to spoken verbal communication, can also employ visual aids and non-verbal elements to support the conveyance of meaning. Oral communication includes speeches, presentations, discussions, and aspects of interpersonal communication. As a type of face-to-face communication, body languageand choice tonality play a significant role, and may have a greater impact upon the listener than informational content

5. Non Verbal • Nonverbal communicationdescribes the process of conveying meaning in the form of non-word messages. Research shows that the majority of our communication is non verbal, also known as body language. Some of non verbal communication includes gesture, body language or posture; facial expression and eye contact, object communication such as clothing, hairstyles, architecture, symbolsinfo graphics, and tone of voice.

6. Written communication • Consultation, data, assignments, task sheets, revision, notes, books, magazines, critical reading, editing, computers, spread sheets, power points

7. Non verbal - Body languageWork in pairs to list – positive and negative body language . • Facial expression – think about the signs that indicate if people are happy, nervous, upset, excited, depressed, angry, shy. How does this impact in a salon or you as a therapist ? • Posture – client’s posture can indicate how comfortable they feel & their emotional state. If a are holding themselves awkwardly could mean a physical problem, are they slumped in a chair or rigid ? What could this mean ? • Gestures – take a look at how the client is using hands their hands as it can indicate an underlying emotional state. Are they folded, griped tightly, being wrung or wiped against the legs ? Are they using their hands to cover parts of their face or nose, this can indicate lying or uncertainty as to what they are saying or unwilling to say! • Body positioning – how are they sitting ? How far away or uncomfortably close ? How does they use their limbs, arms are their legs crossed tightly or do they appear relaxed or too relaxed and not listening? • Smiling or not smiling ! • Eye contact – can they have eye contact with you and therefore are interested in what you are saying, no eye contact can be a sign of not telling the truth or not interested!

8. Verbal communication • Tone of voice – the tone of your voice can be used very effectively to let people know that you believe what you are saying, that you are happy or unhappy with the situation, it can express sarcasm or joy. Your tone can be empathetic or patronising! Hesitations in speech can sometimes indicate that they are on the verge of confiding in you, do not try and fill the gap! • Volume of your voice – do not shout in a salon environment, it will be disturbing for other clients, other people can listen to your conversion and it is forceful !

9. Oral – Audience awareness • Understanding the needs, experience and level of understanding of an audience (e.g.: the public, other therapists, employers) • Displaying sensitivity to your audience in organising or presenting ideas, responding to feedback, using plain language over jargon when communicating with the general public • Communicating appropriately with colleagues, peers, lecturers and other professional people around you. The cubicles are curtains not walls !!!!

10. Written communication • Critical reading – be aware of both the content of the message being given will give an accurate understanding of the message wishing to be portrayed. • An example – text messaging can be mis -interpreted

12. Next weeks lesson • Client expectations & selling • Can I have all learn to learn booklets in today please ? • Well done and don’t forget please be changed in uniform ready for all practical's.