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IRP Group Introduction

IRP Group Introduction. 20 years of successful activity on the Russian service market. We keep your Expectations. Beyond Service. Every Hour Matters. www.irp.ru. Who we are.

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IRP Group Introduction

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  1. IRP Group Introduction 20 years of successful activity on the Russian service market We keep your Expectations Beyond Service Every Hour Matters www.irp.ru

  2. Who we are InterRadioPribor Holding - the leader on the Russian market of consumer electronics, computer devices, mobile phones and multimedia systems support offering full scope of related services. • Outstanding list of customers on Russian market • The largest independent Service Provider • Highest repair level factory • Huge Regional Service Network • Full scope of reverse logistics and collecting services www.irp.ru

  3. Our experience and facilities • Experience in regional projects managing: • The regional network of Authorized Service Partner’s (ASP) centers covers all largest cities of Russia: over 350 ASP; • B2B IT- solutions for running wide ASP network; • Newly reworked website. • Spare parts supply solutions: • import/export operations; • domestic distribution to the regional service centers; • reverse logistics of replaced defective parts and export to vendor’s refurbishing factory – RTV processing. • Centralized repairs’ reverse logistics: • mobile phones and modems, digital video and still cameras, game consoles (Axis, Sony, Nikon, JVC, Nintendo, ZTE, YOTA devices, etc.) • PCB and motherboards refurbishment: • Philips TV SSBs; • Samsung mobile phones PCBs; • Samsung notebooks motherboards; • Huawei mobile phones PCBs. www.irp.ru

  4. New Repair Site Facilities • Total area : 2000 m2 in the 2 floored building • 900 m2 of the workshop area and 400 m2 of the parts warehouse area • ESD requirements compliance • More than 60 fully equipped repair benches with LAN/WLAN connection • 5 manually operated soldering stations (discrete components & SMD) • and 4 fully automatic BGA soldering stations • Whole area with 7x24 security. Workshops and warehouse  areas are equipped by SSTV (video) with the remote access capability • Double high speed data link to the main IRP server (two different providers and two different media for higher reliability) • 2 working shifts capability www.irp.ru

  5. Milestones • 2013: AXIS products service provider, YOTAPHONE service provider and Repair factory • 2012: Expansion of B2B service share: vehicle electronic devices (Nissan/Mazda) service • 2011: Nintendo Repair Depot and Customer Service Network Management • 2011: Samsung NB MB and Philips TV SSB Refurbishment Workshop • 2010: Lenovo Spare parts distribution center • 2009: Sony Ericsson Mobile Phones Repair Depot and Service Network Operator • 2008: Nikon Repair Service Depot and Customer Service Network Management • 2008: Sony PlayStation repair Depot • 2008: ASUS NB&PDA MB Refurbishment Workshop • 2006: ACER Spare parts distribution • 2005: Samsung GSM PCB Exclusive Refurbishment factory • 2004: SHARP – start of cooperation • 2004: Western Digital HDD Exclusive service project for Russia & CIS • 2001: Sony branded Service Center; Sony Studio front end supplier since 2010 • 1999: Siemens Mobile service network provider – since1999 • 1996: First branded service center LG Electronics • 1994: First authorization repair service contract with Sony www.irp.ru

  6. Our customers www.irp.ru

  7. We serve multiple sales channels and support a range of technologies Network & Logistics Support Consumer service Repair service IT & Mobile Communications 0 Consumer Electronics Personal Media& Entertainment B2B Service and Support www.irp.ru

  8. The largest independent Service Provider • 150employees • 2000 sq. m of the warehouse and production areas furnished with up-to-date engineering equipment • Monthly repairs volume: over 20.000 repair cases • Spare parts warehouse: more than 15.000 items and more that 160 000 parts quantity • 2013 annual total turnover: 5.800.000 Euro www.irp.ru

  9. Highest repair level factory • Special feature - providing customers with production, warehousing, technological and professional resources. • High level of own repairs production: • a. mobile phones’ repair at the level 4+Advance; • b. availability of automatic soldering equipment for BGA replacement; • c. wide experience in PCB refurbishing for all types of consumer and B2B goods (NB, PDA, MP, TV, ATM, etc.). www.irp.ru

  10. Reverse logistics & collecting services • import/export operations • spare parts analysis and forecast • spare parts warehousing • distribution to the regional service centers • reverse logistics of replaced defective parts (RTV) • export to vendors’ refurbishing factories www.irp.ru www.irp.ru

  11. Huge Regional Service Network IRP runs regional network of over 350 Service Partners www.irp.ru www.irp.ru

  12. Moscow service network • Number of service sites – 4: • 1 retailers reception and main production & SP WH; • 3 end-users receptions • Total area – over 2400m2 • Staff – 150 employees www.irp.ru

  13. Customers and Consumers Care • Own pick-up fleet of 4 cars • Own contact center to support end-users • Own web-page for customers • B2B IT-solution to support 350 regional service partners www.irp.ru

  14. Thank you! www.irp.ru

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