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Agenda

10 th Anniversary of the ITSD, HKSAR Electronic Government in the New Millennium Critical Issues of Information Systems Management in H.K. Louis Ma Vice-President of Hong Kong Computer Society Associate Director of i MBA & Asst. Professor in IS, City University of Hong Kong 16 November 1999.

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Agenda

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  1. 10th Anniversary of the ITSD, HKSARElectronic Government in the New MillenniumCritical Issues of Information Systems Management in H.K.Louis MaVice-President of Hong Kong Computer SocietyAssociate Director of iMBA & Asst. Professor in IS, City University of Hong Kong16 November 1999

  2. Agenda Background and Objectives Research Design and Survey Top 10 IS Management Issues in HKSAR Future Projections Conclusions

  3. Objectives of Presentation • Identify & Discuss Most Critical IS Management Issues Facing IS Executives in HK • Evolutionary Shift in IS Management Issues • Expected Changes in Next 3-5 Years • Assess the Use of Critical Issues Study • Directions for Emphasis • Rough Measure for Benchmarking • Impact on IS Planning, Educational Mission and Research Direction • Collect valuable comments and advice from you Critical ISM issues in HK 16-Nov-1999

  4. Background • Conducted by Society of Information Management in the USA • Studies in the USA: 1980, 1983, 1986, 1990, 1994 • UK, Australia, Taiwan, Singapore, … • Hong Kong Studies • 1990 by Burn/Saxena/Ma • 1994 by Moores • 1999 by Ma Critical ISM issues in HK 16-Nov-1999

  5. Critical Issues of IS Management • Business Relationship (BR): 7 issues • Internal Effectiveness (IE): 7 issues • Technology Application (TA): 4 issues • Technology Infrastructure (TI): 6 issues Critical ISM issues in HK 16-Nov-1999

  6. Business Relationship issues • Aligning the IS Organization within the Enterprise • Facilitating and Managing Business Process Redesign • Facilitating Organization Learning • Improving IS Strategic Planning • Increasing Understanding of IS Role and Contribution • Making Effective Use of the Data Resource • Using Information System for Competitive Advantage Critical ISM issues in HK 16-Nov-1999

  7. Internal Effectiveness issues • Establishing Effective Disaster Recovery Capabilities • Improving Information Security and Control • Improving the Effectiveness of Software Development • Managing the Existing Portfolio of Legacy Applications • Measuring IS Effectiveness and Productivity • Outsourcing Selected Information Services • Recruiting and Developing IS Human Resources Critical ISM issues in HK 16-Nov-1999

  8. Technology Application issues • Facilitating and Managing End-User Computing • Facilitating/Managing Decision and Executive Support Systems • Implementing and Managing Collaborative Support System • Planning and Using CASE Technology Critical ISM issues in HK 16-Nov-1999

  9. Technology Infrastructure issues • Building a Responsive IT Infrastructure • Developing & Implementing an Information Architecture • Developing and Managing Distributed Systems • Developing and Managing Electronic Data Interchange (EDI) • Planning and Integrating Multi-Vendor Open System Technologies • Planning and Managing Communication Networks Critical ISM issues in HK 16-Nov-1999

  10. Research Design and Survey • 20+4 issues based on 1994 study in USA • Unsolicited issues to be filled in by CIOs • 10-point scale to be rated by CIOs • 200 Questionnaires sent to CIOs or IT managers via the IT Management Club • 30 replies with 28 being useful Critical ISM issues in HK 16-Nov-1999

  11. Top 10 Issues of IS Management (1999) #1: Improving the Effectiveness of Software Development #2: Building a Responsive IT Infrastructure #3: Increasing Understanding of IS Role and Contribution #4: Making Effective Use of the Data Resource #5: Developing & Implementing an Information Architecture #6: Aligning the IS Organization within the Enterprise #7: Improving IS Strategic Planning #8: Using Information System for Competitive Advantage #9: Facilitating and Managing End-User Computing #10: Managing the Existing Portfolio of Legacy Applications Critical ISM issues in HK 16-Nov-1999

  12. #1: Improving the Effectiveness of Software Development • Year 1990 1994 1999 2004 • Rank 5.5 1 1 5 7.57 • Known problem over 30 years! • Any effective solutions? Critical ISM issues in HK 16-Nov-1999

  13. #2: Building a Responsive IT Infrastructure • Year 1990 1994 1999 2004 • Rank n.a. 16 2 2 7.43 • Gaining popularity Critical ISM issues in HK 16-Nov-1999

  14. #3: Increasing Understanding of IS Role and Contribution • Year 1990 1994 1999 2004 • Rank - 13 3 13 7.29 • Changing role of IT Critical ISM issues in HK 16-Nov-1999

  15. #4: Making Effective Use of the Data Resource • Year 1990 1994 1999 2004 • Rank 5 2 4 3 7.18 • Basis for information analysis Critical ISM issues in HK 16-Nov-1999

  16. #5: Developing & Implementing an Information Architecture • Year 1990 1994 1999 2004 • Rank n.a. 4 5.5 7 7.11 • More attention is needed Critical ISM issues in HK 16-Nov-1999

  17. #6: Aligning the IS Organization within the Enterprise • Year 1990 1994 1999 2004 • Rank 3 10 5.5 8 7.11 • Greater impact by e-business Critical ISM issues in HK 16-Nov-1999

  18. #7: Improving IS Strategic Planning • Year 1990 1994 1999 2004 • Rank 2 3 7 4 7.04 • Need for better planning & design Critical ISM issues in HK 16-Nov-1999

  19. #8: Using Information System for Competitive Advantage • Year 1990 1994 1999 2004 • Rank 6.5 5 8 1 7.00 8.00 • Competitive advantage versus competitive necessity Critical ISM issues in HK 16-Nov-1999

  20. #9: Facilitating and Managing End-User Computing • Year 1990 1994 1999 2004 • Rank n.a. 15 9 16 6.96 • Which type of IS should be developed by Users? Critical ISM issues in HK 16-Nov-1999

  21. #10: Managing the Existing Portfolio of Legacy Applications • Year 1990 1994 1999 2004 • Rank n.a. 14 10 23 6.89 • Different scenarios beyond Y2K! Critical ISM issues in HK 16-Nov-1999

  22. More Important Issues for 2004 • Outsourcing Selected Information Services • Facilitating/Managing Decision and Executive Support Systems • Developing and Managing Electronic Data Interchange (EDI) • Using Information System for Competitive Advantage. Critical ISM issues in HK 16-Nov-1999

  23. Less Important Issues for 2004 • Managing the Existing Portfolio of Legacy Applications • Increasing Understanding of IS Role and Contribution • Recruiting and Developing IS Human Resources • Need for Certification of IT Professionals! Critical ISM issues in HK 16-Nov-1999

  24. Comparisons with Other Studies • USA 1994 • Taiwan 1994 • Australia 1996 • Others Critical ISM issues in HK 16-Nov-1999

  25. Conclusion • Need for Larger Sample Size in private & public sectors • Assess the Usefulness of the Key ISM Issue Framework in the study of Strategies and Practices in several countries • Project Key ISM Issues in the Near Future and their Impact on IS Planning, Educational Mission and Research Direction Critical ISM issues in HK 16-Nov-1999

  26. Acknowledgement • My Personal Opinion does not represent the views of HKCS nor CityU. • Thanks to Dr. Janice Burn and Dr. Eugenia Ng for their valuable comments on the draft questionnaire • Best wishes to you all. Louis Ma Critical ISM issues in HK 16-Nov-1999

  27. Q & A Critical ISM issues in HK 16-Nov-1999

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