Metro Transit INTELLIGENT TRANSPORTATION SYSTEMS (ITS)

1. Metro TransitINTELLIGENT TRANSPORTATION SYSTEMS (ITS)

2. CUSTOMERBENEFITS

3. Automated Trip Planning • Customers may get personalized trip itineraries on the Internet at • www.mymetrobus.com • Metro information is available 24/7

4. Automated Trip Plannerhttp://www.mymetrobus.com/

6. Itinerary Choices

7. Itinerary Results

10. Real Time Schedule Information for Passengers • Possibly added to Internet Trip Planner • Possibility of additional digital information signs at major bus stops. • Possible access via Cell Phone or PDA • Possibility of Automated Telephone Response Technology

11. Customer Travels to RecommendedBus Stop Location

12. External Route Announcements Provide passengers with visual impairments the same information other customers have

13. Customer Boards Bus and Pays Fare Fare box equipment accepts: • Cash fares • Transfers – magnetically encoded with expiration time • Passes – magnetically encoded with valid dates • 10-Ride Cards – automatically deducts rides • One-Day Pass product – may be purchased from Operator • 2-4-$6 Pass product – may be purchased from Operator on Saturdays, Sundays & Holidays Fare box equipment records: • Fare media by type (i.e., 31-Day, UW Employee, etc.) • Fare media by expiration date • Fare media by time of day and location.

14. Internal Stop Announcements • Both audio and visual internal stop announcements • 1,090 bus stops have been programmed for internal announcements, representing approximately 50% of all Metro bus stops • These announcements keep Metro in compliance with ADA and Transit & Parking Commission policy • Time and Date display added in Fall of 2006

15. Digital Display Signs

16. TRANSIT OPERATOR BENEFITS

17. Transit Operator Benefits • Single Point of login to Radio, Fare Box and Destination Sign. • New Fare Box Equipment helps with fare and transfer validation • Mobile Data Terminal provides operator schedule information as well as voice radio control and passenger messaging

18. Mobile Data Terminal (MDT)

19. Mobile Data Terminal (MDT)Fixed-Route & Paratransit • Allows driver to send emergency signal to Dispatch • Enables Driver and Dispatcher to have voice contact in emergency situations • If warranted, Dispatcher can contact 9-1-1 • 9-1-1 can then communicate directly with Metro Driver

20. Mobile Data Terminal (MDT)Fixed-Route & Paratransit • Enables driver to make automated transfer requests • Allows driver to receive text messages from Dispatch and then reply back to Dispatch • Plays prerecorded informational messages

21. OPERATIONS SUPERVISOR BENEFITS

22. Mobile Data Terminal (MDT)Road Supervisor Functions • Controls the two-way radio • Displays Metro Transit time & date • Displays driver fixed-route and paratransit schedule information • Allows Supervisor to send and receive messages to/from Drivers & Dispatch

23. Mobile Data Terminal (MDT)Road Supervisor Functions

24. Operations Dispatch TerminalDispatch Supervisor Functions • Controls the two-way radio • Displays Metro Transit time & date • Displays driver fixed-route and paratransit schedule information • Allows Dispatcher to send and receive messages to/from Drivers & Road Supervisors

25. Operations Dispatch TerminalsDispatch Supervisor Functions Fixed-Route Paratransit

26. Automatic Vehicle Location (AVL) • 800 MHz Trunked Voice Radio System • - Metro purchased new radio tower equipment that • is being utilized by Metro, MPD, MFD & other city agencies • Vehicle Area Network • - Every bus is equipped with a computer, MDT, Global Positioning • Satellite (GPS) antenna/receiver and voice & data radio • - Metro facility has wireless Local Area Network (LAN) to • constantly update buses with current route & announcement data • 2,034 Bus Stops Surveyed • - Each bus stop had to be located by latitude & longitude • - Precise distance between each bus stop had to be recorded

32. MAINTENANCESUPERVISOR BENEFITS

33. ELECTRONIC TRANSMISSION OFENGINE PROBLEMS • Maintenance Supervisors May Monitor • Hot engines • Low oil • Transmission malfunctions

34. AVL Map Application • Maintenance Supervisors may • use application to: • locate disabled buses • communicate with Transit Operators

35. METRO’S SERVICE DEVELOPMENT STAFF TEAM BENEFITSforRoute & Schedule Recommendations

36. Automatic Passenger Counters (APC’s) • Infra-red Beams Provide Accurate • Boarding & Alighting Passenger Counts • Beams are located in stairwell at front & rear doors • 40 fixed-route buses equipped with APC’s are rotated throughout the route system every four days • Information may be tracked to the bus stop location level for route & schedule planning purposes • Provides federally mandated ridership data

37. AVL Playback Feature • Used to evaluate the on-time performance of revenue service • Provides Transit Scheduler with more accurate information to determine travel time between scheduled time points • Playback Module is Extremely use for Passenger Complaint Resolution, especially schedule adherence issues.

38. Fare Box Planning Data • Used to evaluate passenger boardings • by fare media type • Provides Service Development Team with information to determine passenger boardings by route and time of day • Provides more accurate means of reporting monthly ridership data

39. TRANSIT PARTNER BENEFITS

40. Fare Box Data • Used to report unlimited-ride pass customer boardings • for contracting partners • Provides accurate pass usage data for program evaluation and billing purposes

41. POLICY MAKER BENEFITS

42. Improved Data forDecision Makers • Metro staff is able to provide policy makers with more accurate data for purposes • of considering: • Fare changes • Route and schedule changes • Transit unlimited-ride pass agreements