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Hermes Net

Hermes Net. Release v5.0+. Coming key features. Master Admin Interface Clearer , simpler and more ergonomic Even more aligned with Cloud platform administration Designed to make it easier to create even more configuration wizards

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Hermes Net

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  1. Hermes Net Release v5.0+

  2. Coming key features • Master Admin Interface • Clearer, simpler and more ergonomic • Even more aligned with Cloud platform administration • Designed to make it easier to create even more configuration wizards • Separatedout administration tasks versus ‘running the Contact Center’ tasks • Improved menus and interfaceto make it easier

  3. Coming key features • Master Admin Interface • Management of companies and sites

  4. Coming key features • Master Admin Interface • Management of administrators

  5. Coming key features • Master Admin Interface • Managing connections

  6. Coming key features • Master Admin Interface • Management of IVR

  7. Coming key features • Master Admin Interface • Cluster management

  8. Coming key features • Master Admin Interface • Module and application management

  9. Coming key features • Master Admin Interface • Module response times

  10. Coming key features • Master Admin Interface • User status

  11. Coming key features • Master Admin Interface • Distribution of agents

  12. Coming key features • Master Admin Interface • Call file status

  13. Coming key features • Master Admin Interface • Server status

  14. Coming key features • Master Admin Interface • Server resource status

  15. Coming key features • Application Launcher • Extended pre-load ‘systems check’ • Verifyinteroperabilityrelatedtechnologysuch as transport mechanism, component loading, web service integrity • Pre-launchbandwidthmeasurementbetween client and server • Supports separation of master administration and platform administration.

  16. Coming key features • Centralisation of logs and action history • Improved remoteplatform monitoring • Better anticipate problems that may arise(preventive maintenance) • More of a global view of overall platform usage • More precisely pinpoint actions performed on the platform • Complete visibility of who did what and when • Centralized access

  17. Coming key features • Application Launcher • Dynamic creation of agent stations • Agents, states, sites in administrator mode

  18. Coming key features • Mobile applications • Enablecustomer to request call via app • Capture reasons for call in app • Provide ‘prompts’ like an IVR for customerdetail • Transfer entirecontext to Hermes Net • Agent enable to respondwith all customerdetailavailable

  19. Coming key features • Hermes EC3 Usage Tokens • Buy usage tokens for features and functionality • Supported by fee payment system • 'TokenApps' will allow users to implement a customized solution and a planned cost. • Totally remote platform offering opportunities to use for all companies in the current market (from 10 to 5000 positions) • Supports an ‘a la carte’ or ‘on demand’ model

  20. Thanks for your time Simon Harrison +44 (0) 75454 258166 s.harrison@vocalcom.com

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