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Understanding Collaboration: Key Concepts and Effective Strategies

Collaboration occurs when individuals work together towards a shared goal, resulting in outcomes greater than those achievable alone. The process relies on effective communication, feedback, and iteration. Key drivers include clear communication skills, robust content management, and effective workflow control. Collaborative exercises, structured teamwork, and utilize tools like Google Docs and SharePoint facilitate better interaction and content management. Characteristics of effective collaborators include enthusiasm, open-mindedness, and timely responses. Explore how these elements contribute to successful teamwork and improved problem-solving in various settings.

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Understanding Collaboration: Key Concepts and Effective Strategies

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  1. COB 204 – Chapter 2

  2. What is Collaboration?

  3. What is collaboration? • Occurs when two or more people work together to achieve a common goal, result, or work product • Results of group are greater than could be done by an individual • Involves coordination and communication

  4. Feedback and Iteration • Review and revision • In process, can learn from each other and change the way they work

  5. Gametime - Individuals See picture for 30 seconds. Then have 1 minute to write down as many things as you can remember.

  6. Gametime - Groups Make a plan. See picture for 30 seconds. Two minutes to document. Team with most correct wins a prize

  7. Feedback and Iteration Discuss how you did, make changes. Same time limits apply. Team with most correct wins a prize.

  8. Debrief • What worked well? • What could you do differently if you could do it again?

  9. What are the 3 Drivers of Collaboration?

  10. 3 Drivers of Collaboration • Communication • Content Management • Workflow Control

  11. Communication – Elements • Skills and abilities of group members • Ability to give and receive feedback constructively • Availability of communication systems • Geographic distribution • Availability

  12. Content Management • Manage content without creating conflict • Version management – who, what, when, and why • Permissions • Full – create, edit, delete • Read/Write – can edit • Read Only

  13. Workflow Control • Process or procedure by which content is created, edited, used, and disposed • Specificity may vary based on the complexity of the assignments • Example – Our I-Spy Game vs. designing an aircraft

  14. The 5 Components Client vs. Server • Google Docs • Skydrive • Sharepoint How to use software and how to collaborate Team Docs Files

  15. Collaboration Procedures • Starting • Planning • Doing • Wrapping Up • Iteration and Feedback

  16. Most Important Characteristics of a Collaborator • Enthusiasm • Open-minded and curious • Speaks their mind, even if unpopular • Replies in timely manner • Willing to have difficult conversations • Perceptive listener • Skillful at giving/receiving feedback • Self managing/”low maintenance” • Follows through • Digs into it with zeal • Brings different perspectives

  17. Individual and Group Exercise • As individuals – what do you see as the 3 most important? • As a group – what do you see as the 3 most important characteristics for an effective collaborator?

  18. How can you use collaboration systems to improve team communication? • Depends on the type of communication needed • Synchronous – meet at same time • Online group calendar, Outlook, Evite, virtual meetings, video conferencing • Asynchronous – don’t meet at same time • Discussion forums, team surveys, email

  19. How can you use systems to manage content?

  20. Managing Content System you choose depends on degree of content control you want Windows Live Skydrive

  21. Shared content without control • Email • Shared Files • File server can keep things in one place for all to share • FTP is a technology used to upload a document What problems can occur with these approaches?

  22. Shared Content with Version Management • Version management allows you to track changes to documents and provides functionality to do concurrent work • Two free Sharing Tools: • Google Docs • Windows Live SkyDrive

  23. Google Docs

  24. Live SkyDrive

  25. Compare and Contrast • Similarities? • Differences?

  26. Extra Credit Opportunity • Create a google document. • Create a Live Skydrive document. • Invite others to collaborate on it. • Make sure you invite me too! • capaccvd@jmu.edu • All who participate get Extra Credit.

  27. Version Control • Shared documents are in libraries – shared directories • Each user has specific role/permissions for each library they are a member of • Required to check out the document before making changes; making it unavailable to other users • Microsoft Sharepoint is one example

  28. Microsoft Sharepoint • Document check-in/out • Surveys • Discussion Forums • Wikis • Blogs • Websites • Workflow Practice using later this semester!

  29. How Do Businesses Use Collaboration Systems? • Problem solving • Project Management • Decision making

  30. Problem Solving • Problem definition • Perception defines the problem • Example: broken laptop – user, CSR, tech • Need system to find common definition • Problem solution • Identify, choose, broker alternative • How could system help our example?

  31. Project Management • Project management stages • Starting • Planning • Doing • Wrapping Up What are some tools for each stage of a project?

  32. Decision Making • Decision making • Operational – day to day • Managerial – allocation of resources • Strategic – broader scope • Decisions – structured vs. unstructured – what is the difference?

  33. Decision Process and Type

  34. Homework for Tuesday • Read Chapter 3 • Review study questions

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