Utility computing for stability and growth

2. Utility computing for stability and growth Henare Howard Computerworld Conference Rendezvous Hotel, Auckland 24th June, 2008

3. Overview Te Roopu Taurima O Manukau Trust The issues we faced Why we chose the utility computing model How it has helped to transform the business The next level of transformation

4. Te Roopu Taurima O Manukau Trust The largest kaupapa maori provider of services for intellectually disabled people in NZ A certified and accredited Health provider A registered charitable trust since 1999 Provide services from Kaitaia to Tokoroa and and top half of the South Island to over 150 clients or “mokopuna”

5. Services Residential facilities for mokopuna with High and Complex needs (RIDSAS) Residential facilities for mokopuna requiring longer term care Vocational services, Nga Mahi o te Ra Awhi Whanau, family support, respite services Tikanga fundamental to the delivery of services

6. Organisation structure Head Office in Auckland CEO and Executive Team Administrative services based in Auckland Offices in Northland, Hamilton, Christchurch Employ approx 450 full time staff 45 Residences with 180 mokopuna and we are growing...

7. Information Services team • Team of four responsible for • Information and Communications Technology • Information and Records Management • Communications (Website, Marketing, PR) • Quality & Risk Management • Research & Development • Clinical Management

8. 2006 – Business challenges Branch offices in Hamilton and Northland Employing approx 400 full time staff Organisation growing since 2004 Newly established Executive Team Unreliable IT infrastructure Accreditation pending in 2007

9. 2006 – IT Infrastructure Inconsistent server and pc infrastructure PC’s and servers near end of life No dedicated server room or infrastructure Non-standard and poor networks Lack of data security Lack of internal IT resources Lack of Capex to fund infrastructure upgrade

10. IT Solution Requirements • Had to provide • Robust and scalable architecture • Consistent hardware and software experience • Secure and managed networks and servers • Backups and disaster recovery facilities • Technical Support services • Avoid the cost of a large capital spend

11. Reviewed three models • In house model • Environmental, resource and redundancy issues • Outsourced model • Required large capex spend and solution was inflexible • Utility computing model • No large capital outlay • Access to secure and latest technologies • Secure and managed networks and servers • Backups and disaster recovery facilities

12. 2007 – Implementation New One Office networks to all sites New pc’s and laptops at all sites New Terminal servers with network apps New Exchange and SQL servers Remote access for laptop users via VPN Wireless access points at all sites New multifunctional printing devices

13. Transforming the business IT far more stable and secure Staff are more productive Data loss minimised Change is staff habits Focus on strategic issues Opened new offices Christchurch & Hamilton

14. 2008 – A platform for growth User base has grown by 66% Deployed 20% more disk space Deployed new server for replacement of Financials and HR systems Plans to deploy servers for Microsoft OWA, Live Communication Server and SharePoint Plans to open two more regional offices Plans to virtualise more servers in the future

15. What our IT Challenges were Growth Security Reliability Environmental Resource Processes

16. What the Utility model delivered Capacity ☑ Security ☑ Managed ☑ Environmental ☑ Resource ☑ Process es ☑

17. Questions?

18. In memory of Ashton...