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ServiceNow Discovery

ServiceNow Discovery

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ServiceNow Discovery

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  1. ServiceNow Discovery Today IT organizations are trying to improve service levels by automating their service offerings. To do this they need to have a clear visibility into all the elements of the enterprise’s reliable, accurate, and current IT infrastructure. Capturing, maintaining, and verifying this information manually is extremely challenging and time consuming. The ServiceNow Discovery product helps to create an accurate, up-to-date single system of record of the enterprise infrastructure. It identifies IP-enabled Configuration Items (CIs), maps their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB). Jade Global’s RightStart ServiceNow Discovery package is a rapid implementation service for designing and configuring ServiceNow Discovery to automatically populate ONLY the scoped Configuration Item (CI) classes and CI relationships. Jade’s implementations specialists make configurations and updates to ServiceNow that reflect the requirements of the organization. The Jade RightStart approach includes Discovery setup, service-mapping, and device Discovery. ► Discovery of Devices Jade’s team of ServiceNow Discovery specialists have extensive experience in Discovery configurations, supporting UI configurations, Discovery execution across client security environments, analysis of Discovery logs and troubleshooting for different type of devices. WMI Devices: Windows Servers, Windows Workstations SSH Devices: Unix and Linux Servers, Unix and Linux Workstations SNMP Devices: SNMP Devices with out-of-the-box OIDs, SNMP Devices with custom OIDs Virtualized CIs and Software: Virtualized CIs (VMware/ Hyper-V), software Application Instances: Database Instances, Application Server and Web Server Instances AWS and Storage: AWS via AWS Credentials, Storage via CIM Credentials Custom Probe: Development and rigorous testing to ensure the Custom Discovery Probe and Sensor consistently discovers the scoped CIs The RightStart implementation utilizes experience with multiple organizations to deliver the modules, functionality, and features designed to lay the foundation collaboration, automation, and ultimately a better user experience. RightStart implementation packages incorporate experience developed over multiple successful implementations, best practice processes, formal methodology, and Jade Global’s ServiceNow expertise. ► The Jade Advantage Accelerators and Solutions : Jade ITSM RightStart, Jade Project and Portfolio RightStart, Jade Facilities RightStart, Jade ServiceNow Express RightStart, Jade GRC RightStart, JadeConnect Industry Best Practice Methodology : Implementation methodology leveraging industry best practices for process allows for robust and scalable solution that minimizes maintenance costs To know more about Jade Global’s RightStart ServiceNow Discovery package, please contact us today at marketing@jadeglobal.com Jade Global © 2017 www.jadeglobal.com San Jose | San Diego | Boston | Atlanta | Los Angeles | Philadelphia | Reading | Pune | Noida | Hyderabad