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Survey of Chuuk, Kosrae, and Yap State Leaders on Telecommunications in the Federated States of Micronesia: Yap State in

Survey of Chuuk, Kosrae, and Yap State Leaders on Telecommunications in the Federated States of Micronesia: Yap State in Comparison. Norman H. Okamura, Faculty Specialist Telecommunications and Information Policy Group Social Science Research Institute University of Hawai`i at Manoa.

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Survey of Chuuk, Kosrae, and Yap State Leaders on Telecommunications in the Federated States of Micronesia: Yap State in

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  1. Survey of Chuuk, Kosrae, and Yap State Leaders on Telecommunications in the Federated States of Micronesia: Yap State in Comparison Norman H. Okamura, Faculty SpecialistTelecommunications and Information Policy GroupSocial Science Research InstituteUniversity of Hawai`i at Manoa

  2. Purpose of State Visit • The Department of Transportation, Communication, and Infrastructure (DTC&I) conducted visits to the three States of Yap, Chuuk, and Kosrae from July 28, 2009 to August 7, 2009. • Prior to the briefing on telecommunications related issues, a survey that was designed to solicit views of State Leaders on telecommunication issues was distributed, • All participants attending the briefings completed the survey. • The survey was not available for the meeting with Pohnpei State in June.

  3. Survey • The Participants from the State Governments included: • Governors, Lieutenant Governors and Staff • Legislative Leaders and Members • The General Managers for the FSMTC and Two Board Members Yap and Kosrae State • The following are the results of the survey

  4. Part 1 of Survey Results Agree-Disagree with 20 Statements Regarding Telecommunications

  5. Agree-Disagree (Yap and All State Leaders) 1. Telecommunications helps economic development in (State) View of All State Leaders Surveyed

  6. Agree-Disagree (Yap and All State Leaders) 2. Prices for long distance calls to other FSM states are reasonable View of All State Leaders Surveyed

  7. Agree-Disagree (Yap and All State Leaders) 3. The FSM encourages use of information technology by students View of All State Leaders Surveyed

  8. Agree-Disagree (Yap and All State Leaders) 4. The State of Yap will get Submarine Fiber Optics Cable soon View of All State Leaders Surveyed

  9. Agree-Disagree (Yap and All State Leaders) 5. I am content with the service of the FSMTC View of All State Leaders Surveyed

  10. Agree-Disagree (Yap and All State Leaders) 6. The FSMTC helps the schools to get Internet View of All State Leaders Surveyed

  11. Agree-Disagree (Yap and All State Leaders) 7. The prices for long distance calls are too high View of All State Leaders Surveyed

  12. Agree-Disagree (Yap and All State Leaders) 8. The FSMTC responds to problems quickly View of All State Leaders Surveyed

  13. Agree-Disagree (Yap and All State Leaders) 9. The FSMTC helps teachers to get Internet services View of All State Leaders Surveyed

  14. Agree-Disagree (Yap and All State Leaders) 10. The FSM needs to continue the telecommunication monopoly View of All State Leaders Surveyed

  15. Agree-Disagree (Yap and All State Leaders) 11. The FSMTC is helping Yap to get submarine fiber optics View of All State Leaders Surveyed

  16. Agree-Disagree (Yap and All State Leaders) 12. The services of FSMTC are "world class." View of All State Leaders Surveyed

  17. Agree-Disagree (Yap and All State Leaders) 13. Pacific Island countries are moving away from monopolies View of All State Leaders Surveyed

  18. Agree-Disagree (Yap and All State Leaders) 14. FSMTC employees are paid too high View of All State Leaders Surveyed

  19. Agree-Disagree (Yap and All State Leaders) 15. The FSMTC should continue the monopoly on services View of All State Leaders Surveyed

  20. Agree-Disagree (Yap and All State Leaders) 16. I would pay a little more for telephone services if it were better View of All State Leaders Surveyed

  21. Agree-Disagree (Yap and All State Leaders) 17. Other telecommunication companies should be able to operate in the FSM View of All State Leaders Surveyed

  22. Agree-Disagree (Yap and All State Leaders) 18. Telephone services in Guam are better than the FSM View of All State Leaders Surveyed

  23. Agree-Disagree (Yap and All State Leaders) 19. The FSMTC is helping to promote the use of technology in Yap View of All State Leaders Surveyed

  24. Agree-Disagree (Yap and All State Leaders) 20. Yap will benefit immensely when fiber is in Pohnpei View of All State Leaders Surveyed

  25. Part 2 of Survey Results Grading Telecommunication Services A=Excellent, B=Very Good, C=OK, D=Poor, F=Horrible

  26. Grading Telecom (Yap and All State Leaders) 1. Rate the quality of local phone service from your house All State Leaders

  27. Grading Telecom (Yap and All State Leaders) 2. Grade the quality of mobile telephone service All State Leaders

  28. Grading Telecom (Yap v. All State Leaders) 3. Rate Long Distance Telephone calls to other islands of Yap State All State Leaders

  29. Grading Telecom (Yap and All State Leaders) 4. Grade Long Distance Telephone calls to Other FSM States All State Leaders

  30. Grading Telecom (Yap and All State Leaders) 5. Evaluate the responsiveness of the FSMTC to telecom problems All State Leaders

  31. Grading Telecom (Yap and All State Leaders) 6. Rate the Internet services for the schools All State Leaders

  32. Grading Telecom (Yap and All State Leaders) 7. Grade the use of Internet services for telehealth and telemedicine All State Leaders

  33. Grading Telecom (Yap and All State Leaders) 8. Evaluate the responsiveness of FSMTC to the needs of Yap All State Leaders

  34. Grading Telecom (Yap and All State Leaders) 9. Rate the telephone service to Ulithi All State Leaders

  35. Grading Telecom (Yap and All State Leaders) 10. Rate Television services throughout State of Yap All State Leaders

  36. Grading Telecom (Yap and All State Leaders) 11. Rate the telephone and other telecommunication services in Guam All State Leaders

  37. Grading Telecom (Yap and All State Leaders) 12. Grade the overall performance of the FSMTC All State Leaders

  38. Grading Telecom (Yap and All State Leaders) 13. Evaluate the overall knowledge of FSM policymakers in telecom All State Leaders

  39. Grading Telecom (Yap and All State Leaders) 14. Rate the overall telecommunication services provided by FSMTC All State Leaders

  40. Grading Telecom (Yap and All State Leaders) 15. Rate the overall information provided by FSMTC to all consumers All State Leaders

  41. Summary – FSMTC Service Quality • 87% of the All State Leaders were not content with the services of the FSMTC • 82% did not feel that the FSMTC responded to problems quickly • 100% felt that telecommunication services in Guam were better than the FSM • The overall performance of the FSMTC was graded as a 2.28 vs. the grade for Guam at 3.79. • The grade scale was: 5 = Excellent; 4 = Very Good; 3 = OK; 2 = Poor; and 1 = Horrible

  42. Summary – FSMTC Service Quality

  43. Summary – FSMTC Service Quality

  44. Summary – FSMTC Service Quality • 78% felt that the FSMTC employees were paid too high • 72% felt that they would “pay a little more for telephone services if it were better”

  45. Summary – Submarine Fiber Optics Cable • State Leaders (84%) believed that SFOC cable would be coming to their islands “soon: (Q4). • At the same time, there was general consensus (73%) that the FSMTC was not helping Yap to obtain SFOC capacity (Q11). • The All State Leaders were almost unanimous that the submarine fiber optics cable landing in Pohnpei will not immensely benefit their states (Q20). • Many leaders during the discussion expressed concern over the disproportional benefits and costs for the SFOC

  46. Summary - Competition • On the question of whether the FSM should continue the monopoly of telecommunication services … • The State Leaders were almost unanimous (94%) that the Federated States of Micronesia should not continue monopoly telecommunication services (Q10). Only 1 Leader disagreed. • The question was asked again in another form: “Other telecommunication companies should be able to operate in the FSM.” • The clear consensus (89%) agreed that other companies should be permitted to operate in FSM (Q17). Only 2 Leaders disagreed.

  47. Soliciting Your Comments The following are also under consideration: • Submarine Fiber Optics Surcharge • Establishment of a Submarine Fiber Optics Cable (SFOC) Corporation as a public corporation to manage the use of the submarine fiber optics cable • Privatization and Liberalization • Privatization of FSMTC with a 3-year period of exclusivity • Regulatory authority established • Competition through bidding for licensing of operations

  48. Thank You!

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