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Chapter 1 Introduction to Organizational Behavior

Chapter 1 Introduction to Organizational Behavior. Effective manager vs. successful manager Management duties What managers do Management roles Management skills. Management functions. Planning Organizing Leading Controlling. Management functions. Interpersonal roles

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Chapter 1 Introduction to Organizational Behavior

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  1. Chapter 1Introduction to Organizational Behavior

  2. Effective manager vs. successful manager • Management duties • What managers do • Management roles • Management skills

  3. Management functions • Planning • Organizing • Leading • Controlling

  4. Management functions • Interpersonal roles • Informational roles • Decisional roles

  5. Management skills • Technical skills • Human skills • Conceptual skills

  6. Goals of Organizational Behavior • Explain, predict, and • control human behavior

  7. The field of OB seeks to replace intuitive explanations with systematic study

  8. Contributing Disciplines Sociology studies people in relation to their fellow human beings Psychologyseeks to measure,explain, and change behavior Social psychologyfocuses on the influence of peopleon one another Political science is the study of the behavior of individuals and groups within a political environment Anthropologyis the study of societies to learn about human beings and their activities

  9. OB Model

  10. Dependent variable • Things which will be affected by OB • Productivity • What factors influence the effectiveness and efficiency of individuals • Absenteeism • Absenteeism is not all bad • Having too high employee absent rate will affect productivity • Turnover • Not all turnover is bad • High turnover rate…in some degree affect productivity, particularly 4 the hospitality inducstry

  11. Organizational citizenship behavior (OCB) • No one will want to pick up the slack • No one would want to walk extra miles to achieve the goals. • Job satisfaction • Unhappy employees…what else can you say?

  12. Challenges and Opportunities for OB

  13. Typical employee is getting older • More women and minorities in the workplace • Global competition is requiring employees to become more flexible • Historical loyalty-bonds that held many employees to their employers are being severed

  14. Responding to Globalization • Increased Foreign Assignments • Working with People from Different Cultures • Coping with Anti-Capitalism Backlash • Overseeing Movement of Jobs to Countries with Low-cost Labor

  15. Managing Diversity Workforce diversity -organizations are becoming a more heterogeneous mix of people in terms of gender, age, race, ethnicity, and sexual orientation

  16. Diversity Implications • Managers have to shift their philosophy from treating everyone alike to recognizing differences and responding to those differences in ways that ensure employee retention and greater productivity.

  17. OB Insights • Improving People Skills • Improving Customer Service • Empowering People • Working in Networked Organizations • Stimulating Innovation and Change

  18. OB Insights • Coping with “Temporariness” • Helping Employees Balance Work/Life Conflicts • Declining Employee Loyalty • Improving Ethical Behavior

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