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UPK Presentation

UPK Presentation. Of the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system*. From the Meta Group. *. Importance of Training End Users. Excessive support cost Untrained users require 3 to 6 times more support than trained users *

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UPK Presentation

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Presentation Transcript

  1. UPK Presentation

  2. Of the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system* From the Meta Group * Importance of Training End Users

  3. Excessive support cost Untrained users require 3 to 6 times more support than trained users * Decreased productivity Untrained user may take up to 5 hours to achieve the same skill level that it takes a trained employee 1 hour to achieve* From Gartner Inc. * Importance of Training End Users

  4. How do I address “pre-go-live” training and “post-go-live” support? How will I address new-hire training? How do I address local and remote users? How will I deliver training? Classroom training? Web-based training? Both? Can I leverage existing content? Challenges of Training End Users

  5. Resources – who is going to do the work? Limited training, business, and technical resources. Time – do we have the time to do the work? Instructor-led training development time  40:1. Web-based training development time  200:1. Budget – do we have the budget to do the work? Challenges of Training End Users

  6. UPK v Standard Development

  7. User Productivity Kit in the Implementation Lifecycle

  8. User Productivity Kit - Developer

  9. User Productivity Kit - Content

  10. User Productivity Kit – Developer

  11. Demonstration

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