UPK Presentation
A recent survey revealed that 76% of responding companies face user competency challenges with their ERP systems, leading to excessive support costs and decreased productivity. Untrained users can require 3 to 6 times more support and may take significantly longer to achieve necessary skill levels. This presentation explores strategies for effective pre- and post-go-live training, including approaches for new hires and support for local and remote users. It also addresses common challenges such as resource limitations, time constraints, and budget issues, highlighting the importance of leveraging existing training content.
UPK Presentation
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Presentation Transcript
Of the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system* From the Meta Group * Importance of Training End Users
Excessive support cost Untrained users require 3 to 6 times more support than trained users * Decreased productivity Untrained user may take up to 5 hours to achieve the same skill level that it takes a trained employee 1 hour to achieve* From Gartner Inc. * Importance of Training End Users
How do I address “pre-go-live” training and “post-go-live” support? How will I address new-hire training? How do I address local and remote users? How will I deliver training? Classroom training? Web-based training? Both? Can I leverage existing content? Challenges of Training End Users
Resources – who is going to do the work? Limited training, business, and technical resources. Time – do we have the time to do the work? Instructor-led training development time 40:1. Web-based training development time 200:1. Budget – do we have the budget to do the work? Challenges of Training End Users
