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Outsourcing Solid Waste Collection

Outsourcing Solid Waste Collection. Outsourcing Solid Waste Collection. Outsourcing Solid Waste Collection. Smaller town outside of major metropolitan area 31,000 people 9,000 houses 150 Small business Public Works has 33 people and $6M budget. Roughly $1.6M of that is for solid waste

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Outsourcing Solid Waste Collection

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  1. Outsourcing Solid Waste Collection

  2. Outsourcing Solid Waste Collection

  3. Outsourcing Solid Waste Collection • Smaller town outside of major metropolitan area • 31,000 people • 9,000 houses • 150 Small business • Public Works has 33 people and $6M budget. Roughly $1.6M of that is for solid waste • Had successfully contracted with Republic for 20 years on a 5-year renewal basis • Happy with service • Calls were overwhelming Town staff • Wanted to be good fiscal stewards of the public’s money • Smaller town outside of major metropolitan area • 31,000 people • 9,000 houses • 150 Small business • Public Works has 33 people and $6M budget. Roughly $1.6M of that is for solid waste Background

  4. Outsourcing Solid Waste Collection • What was important? • Service • Contractor had to take load off of staff • Cost • Intangibles • Who were the Stakeholders? • Citizens • Elected officials • Environmental Advisory Committee • Staff Process • Process • Request for Qualifications (RFQ) • Shortlist for Request for Proposal (RFP)- task or performance based • Presentations for top candidates • Negotiation

  5. Outsourcing Solid Waste Collection • Sent out RFQ to 20 vendors • Sent RFP to top four • Weekly pick up of trash, yard waste and bulky items (call-in) • Bi-weekly pick up of recyclables • Call center to receive customer calls • Level of service • Cost breakdown • Asked top two for presentations to committee • Sent out RFQ to 20 vendors • Sent RFP to top four • Weekly pick up of trash, yard waste and bulky items (call-in) • Bi-weekly pick up of recyclables • Call center to receive customer calls • Level of service • Cost breakdown • Asked top two for presentations to committee • Based on proposals and presentation, brought recommendation to Board • Sent out RFQ to 20 vendors • Sent RFP to top four • Weekly pick up of trash, yard waste and bulky items (call-in) • Bi-weekly pick up of recyclables • Call center to receive customer calls • Level of service • Cost breakdown • Sent out RFQ to 20 vendors RFP Process

  6. Outsourcing Solid Waste Collection • What was important? • Service • Contractor had to take load off of staff • Cost • Intangibles Results

  7. Outsourcing Solid Waste Collection • Pros • Don’t have to have additional staff • Don’t need equipment and associated maintenance • Don’t have to directly handle issues (hydraulic leak cleanups, customer service, employee issues) • Cons • Aren’t as intimate with the daily operations. Not the first to hear about issues. Only hear once it becomes a major problem • Residents sometimes given incorrect information • Sometimes poor communication • Don’t have direct control of drivers • Don’t have the profit center • Pros • Don’t have to have additional staff • Don’t need equipment and associated maintenance • Don’t have to directly handle issues (hydraulic leak cleanups, customer service, employee issues) Pros and Cons of Outsourcing

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