Presented by:

1. We Mean Business! Presented by: Kathy Schmitz, Executive DirectorJob Training Center & Business One Stop ServicesAnna Bengtsson, Executive Director Smart Business Resource Center NAWB Forum 2006

2. NoRTEC Nine County Consortium Butte Del Norte LassenModocPlumas ShastaSiskiyouTehamaTrinity

3. Why Do Business Services? For our rural areas, over 90% of businesses are SMALL – less than 5 employees. Business services means keeping them strong, being involved with their hiring process and compliance needs and staying in regular contact.

4. Small Businesses….They’re Everywhere! • Seventy-five percent of US firms employ fewer than 10 employees • Small businesses generate 60-80% of new jobs • Small businesses create over half of the gross domestic product • In California, the 3,320,997 small businesses are located in every community and neighborhood

5. Reality Check “If you really want to help us, help us with our infrastructure; become our HR department.” Judi Madden, NoRTEC WIB Chair Madden Plumbing & Heating

6. Business Services Our Commitment….. Local business is our primary customer. Our goal is to improve their bottom line by providing a skilled and flexible workforce, and a wide range of human resource services. When businesses are healthy, so are workers, their families, and the community.

7. WIB Supports Business First! • Adopted a Business First Philosophy • Defined Local Business as our Primary Customer • Established Business Friendly Program Policies • Minimum restrictions on who gets served - not a poverty program! • Self-Sufficiency Rate • Priority of service • Set Relevant Local Performance Standards • Preserved and Respected Local Autonomy

8. Business Service Categories

9. Functions Business Start Up Business Expansion Business Vitalization Business Closure Service Clusters Recruitment & Staffing Training & Development Human Resource Support Business Development Outplacement Services Public Policy Business Service Categories

10. NoRTEC Has Helped: 360 businesses get started 1,450 businesses expand their operations 3,100 businesses stay vital

11. Recruitment & Staffing

12. Recruitment & Staffing We helped Rolling Hills Casino find over 400 employees. How many can we help you find? Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services. Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more. 529-7000 We helped Rolling Hills Casino find over 400 employees. How many can we help you find? We helped Rolling Hills Casino find over 400 employees. How many can we help you find? We helped Rolling Hills Casino find over 400 employees. How many can we help you find? We helped Rolling Hills Casino find over 400 employees. How many can we help you find? Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services. Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services. Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services. Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services. Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more. Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more. Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more. Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more. 529-7000 529-7000 529-7000 529-7000

13. Recruitment & Staffing Haws, Theobald and Auman, CPA’s Customized Recruitment Letters to local service groups. Sent no hire letters. Recruited through media sources. Leveraged sister county organizations. Delivered applications. Participated on interview panel. Verifying application information For fee service

14. Larry Chain, Sr.; Larry Chain; Toni Colyer and Sandy Chain Mohave Electric uses Business One Stop Services for Applicant Recruitment, Computer Classes and Payroll Services.How can we help your business? Toni ColyerPayroll Services Representative Business One Stop Services is a division of the Job Training Center which helps local businesses with their hiring and human resource needs. 529-7000 Recruitment & Staffing Mohave ElectricPayroll Services

15. Training & Development

16. Training & Development

17. Training & DevelopmentDel Norte AmbulanceSkills Upgrade Training EMT to Paramedic • Training every weekend for 9 months (70 miles away) • Tuition & travel costs paid by RHS Impact: Business operations met requirements of California law. Employees received paramedic certification and pay increases. Management & Supervisor Training • Costs of workshop series sponsored by DN Ambulance • RHS coordinated and developed the workshop series Impact: Management & Supervisory training made available to other Del Norte businesses and at a reasonable rate.

18. Training & Development Diamond Mountain Casino Major expansion doubled employee base and added 25 new management/ supervisory positions Customer Service Training AFWD offers monthly workshops on a variety of customer service topics for the workforce of 140+ Management & Supervisory Training AFWD provided 24 on-site training sessions over nine months to develop leadership, communication, and performance enhancement skills Impact: Cost savings for Diamond Mountain Casino in travel expenses, staff time, and productivity losses, and A significant revenue generating contract for AFWD

19. Human Resource Support

20. HR SUPPORT “We need to understand that ‘skill upgrade’ applies to the business as much as to its employees, and learn to think of the local business as our client, with its own unique set of needs.” Charles Brown, NoRTEC Executive Director

21. HR Support Labor Law Related Sessions FeaturingAttorney Mark Vegh Impact: Reduced legal and financial liability for non-compliance with California Labor Law Sharpen your skills with a practical session packed with ideas and tools!

22. HR Support Hiring 101 Find and train the right employees from the start. Sharpen your hiring skills with a practical session packed with ideas and tools! As a manager or supervisor, you know the challenges and time it takes each time you start the hiring process. This workshop offers field-proven strategies and techniques in core areas absolutely essential to your hiring success. Date: June 22ndTime: 7:30am to 9:30am Location: Job Training Center718 Main Street, Red Bluff Workshop Highlights Recruiting tools that work How to take the tension and stressout of interviewing The magic of behavior based interview questions What you need to know about employee records and other documentation. Tools to use to make the hiring process simple. Orienting your new employee so they stay and stay and stay! Simplify hiring must-do’s with handy checklists Spotting red flags on resumes and applications

23. HR Support WORKSHOPS FOR BUSINESS Sexual Harassment Prevention Hiring 101 Enterprise Zone Tax Credit Seminar Website Workshops (Put Your Business on the Internet Today) Conflict and Resolution Business Start-up Basics Business Plan Basics Financial Basics for Business Domestic Violence in the Workplace From Recruitment to Hiring to Retention Tax Update for Small Business Group Health Insurance Information How the Small Business Development Center Can Help You Finding $$ for Your Business Doing Business with the Government ServSafe Certification (Certification for Restaurants) Celebrate Small Business Master your Business Marketing Payroll Tax Reporting Workshop Hospitality Training Workshop

24. HR Support MORE WORKSHOPS FOR BUSINESS Life Skills Training Customer Service Magic E-Commerce Motivating & Retaining your Employees Personnel Policies, Staff Training, and Labor Laws Patent-to-Profit Training Construction & Building Trade Labor Law Seminar Take this Job and Fun It Managing Employee Leave Laws Disciplining Employees and Wrongful Termination Seminar North State V3 Economic Accelerator Program Seminar Small Business Forum Personal Safety in the Workplace Seminar Customer Service Workshop Understanding Unemployment Insurance Workshop California Labor Law Controlling Worker's Compensation Costs Workshop Build Your Business by Building Your Employees Sexual Harassment Prevention Training Workplace Safety - How to Develop Your Safety Plan

25. HR Support MORE WORKSHOPS FOR BUSINESS Do's and Dont’s of Hiring and Firing Appreciation--the Magic Elixir for Business Minimum Wage Changes and Employer Tax Credits Understanding a Diverse Workforce; Avoiding Discrimination Business Computer Training Effective Position Statements/Beginning the Hiring Process The Art of Recruitment Conducting Interviews Retaining Employees Five Star Customer Service Workshop How to Create the Perfect Employee How to Expand Your Marketing on a Shoestring Hiring to Termination Human Resources 101 Key to Excellent Customer Service Worker Compensation Update Labor Law UpdateExcelling as a First Time Supervisor How to Shine as a Supervisor Fitting a 36 hour life into a 24 hour day Substance Abuse in the Workplace Working With Difficult People in the Workplace Customer Service Recovery

26. HR Support California Parks Company Legal Compliance Sexual Harassment Prevention Training • 3 Sessions • 65 Employees • 16 business locations Training was fee-based and provided at multiple locations out of County. Impact: Employer was able to certify that all management and supervisory employees met the requirements of California Law.

27. Newsletters • Local Emphasis • Non-traditional partnership lends to credibility Contents: HR Updates Local TrainingOpportunities Economic Development Labor Market Special Events Tehama County Business Matters Tehama County Business Matters Tehama County Business Matters is a joint publication of Business One Stop Services, the Job Training Center and the Tehama Local Development Corporation Tehama County Business Matters is a joint publication of Business One Stop Services, the Job Training Center and the Tehama Local Development Corporation InEnTec Brings Jobs, Higher Wages InEnTec Brings Jobs, Higher Wages February 2005 February 2005 Small Business FactsSmall businesses (less than 100 employees) represent 98% of all California businesses with employees. More than 64% of small businesses have fewer than five employees. In Tehama County 90% of small businesses have fewer than 20 employees.(Source: U.S. Census 2000)December 2004Unemployment Rates(Not seasonally adjusted)Tehama: 6.6%Shasta: 7.5%Butte: 7.0%California: 5.4%Historical Look at Tehama County’s Annual Unemployment Rates1991: 11.4%1994: 13%1998: 9.1%2002: 6.4%(Source: EDD LMI) Small Business FactsSmall businesses (less than 100 employees) represent 98% of all California businesses with employees. More than 64% of small businesses have fewer than five employees. In Tehama County 90% of small businesses have fewer than 20 employees.(Source: U.S. Census 2000)December 2004Unemployment Rates(Not seasonally adjusted)Tehama: 6.6%Shasta: 7.5%Butte: 7.0%California: 5.4%Historical Look at Tehama County’s Annual Unemployment Rates1991: 11.4%1994: 13%1998: 9.1%2002: 6.4%(Source: EDD LMI) In the Works: InEnTecHampton InnCorning Travel CenterLiberty Medical CenterSt. Elizabeth OutpatientImaging CenterHelser Chevrolet RelocationFloyd Satterlee Real EstateScott Arons ChiropracticRite AidWal-Mart SupercenterQuiznos SubsApplebee’sDel TacoThe Lodge at Rolling HillsAutoZoneI-5 Technology CenterDel Webb/Pulte HomesSmall Distribution CenterOffice ComplexBig Box RetailerLocal Corporate Expansion Local Manufacturing Expansion Newly Opened: Home DepotWalgreensWendy’sTony’s Take’n BakeSpeedCo Quick Truck LubeOlympic Stone—reopened In the Works: InEnTecHampton InnCorning Travel CenterLiberty Medical CenterSt. Elizabeth OutpatientImaging CenterHelser Chevrolet RelocationFloyd Satterlee Real EstateScott Arons ChiropracticRite AidWal-Mart SupercenterQuiznos SubsApplebee’sDel TacoThe Lodge at Rolling HillsAutoZoneI-5 Technology CenterDel Webb/Pulte HomesSmall Distribution CenterOffice ComplexBig Box RetailerLocal Corporate Expansion Local Manufacturing Expansion Newly Opened: Home DepotWalgreensWendy’sTony’s Take’n BakeSpeedCo Quick Truck LubeOlympic Stone—reopened “The quality of a local economy is judged by what people earn. That determines the standard of living.” —William Fruth, Economist “The quality of a local economy is judged by what people earn. That determines the standard of living.” —William Fruth, Economist Inside This Issue Inside This Issue Human Resource News 2 Required Posters/Pamphlets for 2005 2 Sexual PreventionHarassment Training Required 3 Local Training Opportunities 3/4 Economic Development 5 Human Resource News 2 Required Posters/Pamphlets for 2005 2 Sexual PreventionHarassment Training Required 3 Local Training Opportunities 3/4 Economic Development 5 TLDCTehama Local Development Corp TLDCTehama Local Development Corp

28. Business Development

29. Business Development

30. Business DevelopmentRay Jen Coffee Company • “Pre-Venture Counseling” (Business Start-up Services), including help with the following items in the “Business Checklist” packet: • Business Plan • Fictitious Business Name Statement • Business Insurance • Employers Identification Number • Retail Sellers Permit • Employers Packet from EDD • Workers Comp Insurance Additional items were discussed/negotiated, including: • Customer Service • Hours of Operation • Employee Recruitment • Marketing Plan • Competition’s Pricing • Product Quality

31. Ray Jen Coffee Company • Business Startup Counseling • Employee Recruitment & Job Match Service • Business Workshops • “The business center is a wonderful service to this community. I haven’t found anything like this in Oregon; I wish these services were available in Bandon. Keep up the great work”

32. Outplacement

33. Outplacement

34. Outplacement Cendant-Budget Truck Rental Closure • Services provided on-site for two weeks. • Meetings & classes scheduled at the beginning and end of employee shifts. • On-site Career Fair with Shasta Smart & EDD. • Job Postings and referrals at business site. • One-on-one consultations. Impact: Significant services delivered at workplace and prior to layoff.

35. Public Policy

36. Public Policy

37. Public Policy Workers Compensation Reform Community Forum Hosted by Shasta Smart and featuring California Insurance Commissioner John Garamendi • 100+ businesses in attendance • Overview of Garamendi’s Reform Plan • Testimony and discussion by business people Impact: Opportunity to advocate on Public Policy

38. Sierra Pacific Industries, Kendall Pierson Tehama Co. Dept. of Ed., Bob Douglas Martin’s Gardens, Claudia Martin, Owner North Valley Services, Al Skaggs, Director Physical Therapy & Wellness, Jan Potanovic Umpqua Bank, Michelle Hake, Store Manager Home Depot, Tim Anderson, Store Manager Tehama Local Development Corp., Dexter Wright Etzler Finanacial, Matt Etzler, CEO Department of Rehabilitation, Terri Winstead Louisiana Pacific, Marian Richardson, Admin Asst III Orthopedic Surgical Institute, Fredi Barney JB Woodworks, Jessica Miller, Manager/Secretary NCCDI (Head Start), Amy Grosch, Asst. DirectorPactiv Corp., Laura Daniel, HR Admin. Greenwaste of Tehama, Amanda Walter, Site Manager PJ Helicopters, Julie Benson, Executive Asst. Express Personnel Services, Lisa Ballestrasse JP Office Products, Patty Lingenfelter, President Palomino Room, Doug Reed, Owner Alternatives to Violence, Dianne Rabalais Tehama Tire, Gary Gabel, CEO Shasta Fasteners, Kim Barbanck, Owner Red Bluff Shell, Robin Ripley, Manager Re/Max Real Estate, Ken Robison, Owner Dolling, Inc., Tod Dolling, Owner Super 8 Motel, Jayu Bhavan, Owner Dr. Stephen Datu, Tami Ross, Office Manager Carbonell Chiropractic, Clare Carbonell, Office Mgr Durrer Rehab, Linda Durrer, Voc. Rehab. Counselor Westside Sales, Ben Finefrock, Owner Hampton Inn & Suites, Scott Kelly, General Manager County of Tehama, James Little, Building Official Rolling Hills Casino, Bruce Thomas, CEO Corning Truck & RV, Barbara Boot, Secretary-Treasurer Corning Medical Associates, Adrienne Frost Corning Chamber of Commerce, Valanne deBourg Marketing and the Power of Gateway Activities

39. Marketing The Challenge: • Small budgets • No full-time marketing people on staff • Making marketing a priority • Image misperceptions

40. Marketing and Gateway Activities “You need to offer something that’s immediately obvious, with crystal clear value to the local businesses, and something that doesn’t require a big time commitment.” Charles Brown, NoRTEC Executive Director

41. Gateway Activities • A strong, proven service that allows you to establish 1) your own credibility and 2) a solid foundation for an ongoing working relationship with the business. • The service must be: • Needed and valued by the business • Free or low-cost (increases with credibility/confidence) • High quality • A priority product/service for your staff • Able to provide you broad exposure to the business community • Consistently delivered again and again and again…

42. Gateway Activities • Tax Credits • Workshops & Seminars • Website Development • Newspaper Articles • Legal Requirements • Job Posting System • Community Forums

43. Website Development Class Gateway Activities Your own website up and running in one class. Your own domain name. E-mail for yourself and your employees at your domain name. Tips on expanding your website in the future. Tips on using your website to grow your business. Tips on promoting your website on and offline.

44. Gateway Activities Not Your Standard Job Posting System • Combines all recruitment tools and strategies available with a single point of contact. • On average, manage 100 -150 local jobs. • High quality applicant pool. • Working with nearly 90% of business start-ups and major expansions.

45. #4: Success/Placement Take placement information Forward info to Admin for MIS Follow-up with Business BC’s identify needs for additional HR products and training HR part of full service to employers #1: Job Order/ HR QuestionBusiness Consultant (BC) primary contactSame Day Response Research issue and/or make referral. #2:Spread the Word --Hot Jobs Board --Email all staff --Place on AJB and database --Pull resumes from applicant pool. Critical for all staff being on the same page #3: Action/Service Contact applicants from pool Educate staff at morning meetings Collect prescreened apps/resumes Market through newspaper, Caljobs, AJB, monster.com, mini-job fairs Deliver apps to business. • Hot Jobs Board • 90-150 local jobs daily • Divided by industry clusters. Collected and prescreened by One Stop Staff

46. Ramada Inn & Suites, Corning, CA– Hiring, Human Resources and Employee Training “I’m VERY happy with the new staff, how they have worked hard together during the opening of our new Ramada…” Kia OsborneGeneral Manager Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager 529-7000 529-7000 529-7000 529-7000 529-7000 529-7000 529-7000 Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant

47. Ramada Inn & Suites Referred by another business (Gateway) Employee Handbook Human Resource Forms New Hire Packets Employee Orientation Customer Service Training Telephone Etiquette Training Hiring Interview AssistanceRecruitment & PrescreeningJob DescriptionsInterpretationMeeting Room Space Interview AssistanceRecruitment & PrescreeningJob DescriptionsInterpretationMeeting Room Space 2nd Hotel!

48. Foundation BuildingTheProving Ground Strong localbrokering (referral)system New partnerships GatewayActivities ChambersCity MgrsBusinessEDC’sFinancialLegalMedia EDC’sRealtorsPlanning DeptBusiness to Business Image shift: The Go-To Place for job seekers and business

49. Background • Businesses asked for a workforce with strong customer service skills • Training was developed for Frontline Staff, and for Supervisors & Managers • National Customer Service Week a springboard for community awareness

50. Partnerships