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Street Management

Street Management

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Street Management

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Presentation Transcript

  1. Street Management Achieving Results by Performing More Effective Street Management Review & Documentation

  2. M-39 M-41 Why do Street Management? • M-39 & M-41 – Reasons for Street Management • M-39 134.11 - Street Management is a Natural Extension of Office Management.......ALL carriers are to be notified to expect daily supervision on the street....... • M-39 134.12 - Accompanying carriers on the street is an essential responsibility of management......One of most important duties • M-39 134.21 - Manager must maintain objective attitude....Open and above board • M-39 134.3 – Certain criteria may call attention for individual street supervision. No advance notice to the carrier is required • M-41 16 – SUPERVISION - Carriers may expect to be supervised at all times while in performance of their daily duties

  3. Street Management is… • Natural extension of office management • Necessary to maintain the routes & time of delivery • The tool for controlling park points, relays, OT, auxi assistance • Supporting documentation • Used to follow-up on customer issues • A way to identify safety and security issues. • REQUIRED 7

  4. Reasons to Conduct Street Management • Increase Knowledge • Investigate DPS Errors • Investigate Complaints • Enhance Safety • Validate Collections • Develop Base Street Times • Establish as a Norm

  5. Which Routes/Employees Need Street Management • New Carrier On Route • Changes in Delivery • Frequent Overtime or Auxiliary • Declining or Low SEI • Constant Late Leaving/Returning • Excessive Mileage • EVERY ROUTE • EVERY EMPLOYEE

  6. Improve - DOIS Review • Utilize DOIS • Base Route Information • When was the base data last reviewed • When was the base data last updated • How was the base data last updated • Pivot Plans • When were the pivot plan last reviewed • When were the pivot plan last updated • MSP Location Report • When were the MSP location schedules last reviewed • When were the MSP location schedules last updated

  7. 2026001 . . . . . . . . . . . . . . Improve – DOIS Base Review

  8. Improve – DOIS Base Review cont.

  9. Improve – DOIS Base Review cont.

  10. Improve – Pivot Plan Review

  11. Improve – Pivot Plan Review cont.

  12. Improve - MSP Review

  13. Improve - MSP Review cont.

  14. Improve - MSP Review Utilizing MSP-Web to identify: • 3999 Sync Report • Weekly MSP Route Prioritization Report • Routes Arriving at First & Last Delivery Late • Routes Expanding Street Time • 3999 Exceptions

  15. Improve - MSP Review cont.

  16. Improve - MSP Review cont.

  17. Improve – MSP Review cont.

  18. Improve – MSP Review cont.

  19. New Tools • Enhanced 3999-X (Improve) • Delivery information from AMS by Sector/Segment • AMS Review information by Address

  20. New 3999-X Consolidated with AMS Review Data

  21. Non-Career: One per quarter • • Probationary (0 - 3 months): 30, 60, & 80 day evaluations • • Employees with 4 - 23months postal experience: One per quarter • • Employees with 2 years plus postal experience: Twice per year

  22. OBSERVATIONS WHILE ON THE STREET • Route Set-up • Schedules • Park Locations • Loops/Relays • Patterns • Break and Lunch Locations • Street Delivery • No Short Cuts • No Fingering • No Satchel • DPS Procedures • “Third Bundle Procedures”

  23. OBSERVATIONS WHILE ON THE STREET • Street Delivery cont. • Accountables • Scanning • Parcels • Scanning • MSP Scan • Scanning • Protection of Mail • Deviations

  24. OBSERVATIONS WHILE ON THE STREET • Safety • Hazards, Dogs, Detours, Repellent • Vehicle Line of Travel • “Laptops” • Driving Habits • Miscellaneous • Employee Appearance • Collection Boxes • Mail Stuck • Forms • Construction

  25. Planning • Daily - to identify potential routes • CD POM Pivot opportunities • Review MSP reports • 1813 Late Leaving and Returning • Daily Performance Report • Street Observation when available • Weekly – to establish goals for the next week • Plan Street Observations when planning CD POM • Review MSP Route Prioritization Report for prior week

  26. Street Observations 4584 DSMART/eUARS MSP Locations Pivot Plan Rte 6001 Unit 20260 3999/99-X Street Management Monthly Recap 3999 Sync AQIP Best Oppty MSP Route Prioritization Control – Unit Files • Unit/Route Files • Route Folder • Street Observation worksheets • 3999/3999-X (less than 1 year old) • Pivot plan by route (less than 1 year old) • MSP locations by route (less than 1 year old) • DSMART/EUARS reports (less than 1 month old) • 4584 Observation of Driving Practices * • Unit Folder • Weekly MSP Route Prioritization Report (weekly report) • AQIP Best Opportunity Routes (less than 1 month old) • 3999 Sync Report (less than 1 year old) • Street Management Monthly Recap Report (including weekly schedules) • Non-Career: One per quarter • • Probationary (0 - 3 months): 30, 60, & 80 day evaluations • • Employees with 4 - 23 months postal experience: One per quarter • • Employees with 2 years plus postal experience: Twice per year

  27. Achieving Results By Performing More Effective Street Management Review & Documentation Questions???