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Outreach Technical Advisory Committee January 9, 2014

This document outlines the protocol for the Outreach Technical Advisory Committee's open public meeting on January 9, 2014. It includes information on participation, agenda topics, HBE updates, budget, operations, marketing and outreach, legislative session, income tax communications, and upcoming events.

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Outreach Technical Advisory Committee January 9, 2014

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  1. Outreach Technical Advisory CommitteeJanuary 9, 2014

  2. Meeting Protocol • Open public meeting • Callers are in listen-only mode • Participation limited to Outreach TAC Members • Public comment period at end of meeting • GotoWebinar • Chat feature • Raise your hand • We will unmute committee members (please mute your own phone)

  3. Agenda • Welcome and HBE Updates • Income Tax Information • All Hands on Deck Enrollment Event • Discussion • HBE-Partner Communications • Health Literacy – What’s next?

  4. HBE Updates – December Board Meeting Premium Aggregation • Analysis presented with pro’s and con’s of discontinuing premium aggregation • HBE will discontinue collecting premium payments in 2016 Adult Dental Plans • Currently under discussion • Stakeholder interest in promoting Adult Dental in Plan Year 2016 Open Enrollment Update from IPAs and Brokers (we’d like your thoughts!) • Uncertainty of ongoing funding • Translations

  5. HBE Updates – Enrollment Update • QHP enrollment beginning January 1 = 107,000 • 26% are new enrollments • 60% of 2014 enrollees have renewed • Apple Health (continuous enrollment) • Expansion population = 471,600 • Special Enrollment Period • Experienced system issues related to enrollment • Request process on-line or through Call Center • IT System Architecture and Code Review QHPs – new 27,700 QHP renewals 79,300

  6. HBE Updates - Budget • No-Cost Extension across HBE programs through 2015 • Supplemental Federal Grant Request - 2015 • Received about 2/3 of requested funds • Includes system improvements, operations, plus continued funding of IPAs, tax season campaign, content management, mobile app • HBE Leadership determining priorities • 2015 HBE State Operating Budget • HBE Leadership continues to meet with various Legislative Committees • HBE Budget request submitted with HCA package • Governor’s Budget included full funding for HBE at request level • $10 million allocation to DSHS for Medicaid enrollment

  7. HBE Updates - Operations • Call Center • Managing call volume (currently no waiting) • Wait times around January coverage deadline were longer • More than 50% of calls are new enrollment/renewal (QHP and Medicaid) • Navigators/Brokers • Navigators Recertifications wrapping up January 15 • 1,095 certified, 370 are new (425 still logged into the test) • Broker registrations (ongoing) • 1,800 registered (compared to 2,400 in 2014), 600 of these are new • January release v2.1 – January 20, 2013 • System outage January 16-19 for DSHS Maintenance/Update • Release overview webinar – Tuesday, January 13 at 4 p.m.

  8. Marketing & Outreach Update • NewPSAfeaturingSeattleSeahawksRussellWilsonandRichardSherman!!! • Enrollment Events • All Hands on Deck • Small business events • Check our events calendar) • Partnerships • KING 5 • Univision • Live Nation • Updated Health Literacy and Outreach Material

  9. HBE Updates – Legislative Session Session info • Session begins January 12 • New committee members • Committee interest in Consumer feedback/complaint process • Budget Possible Bills (not HBE requested) • Changes to how grace periods work • Changes to organizational structure (public-private entity) pre-filed • Leg page on website

  10. Income Tax Communications • 1095-A to be sent by HBE to QHP recipients by 1/31/15 • Will include an “FAQ” (preview) • Tax credits are reconciled on income tax return • Estimated income vs. actual income • Can use 1040, 1040A, 1040NR (but not 1040EZ) • HBE Resources • Webinars – Assisters, partners, etc. • FAQs • 25 Designated Client Service Specialists

  11. All Hands on Deck Events Kristi Stickland

  12. All Hands on DeckEvents • Statewide enrollment event blitz • January 24-25, 2015 • Events at Malls, staffed by Navigators and Brokers • Application and enrollment assistance for individuals and small businesses • Promotional materials will be developed in the next few weeks • Available to Lead Organizations, Brokers, Media and Community Partners • All events will be listed on our Meetings and Events Calendar

  13. Discussion - Communicating with HBE Partners • As a partner, how well is HBE meeting your needs in terms of communicating the information you need to facilitate enrollment? • What types of information are most helpful or would be most helpful? • What are the best methods of communicating with partners? • What other suggestions or advice do you have?

  14. Discussion - Health Literacy – What’s Next? • Finish up publications and translations and disseminate • We are asking our partners/stakeholders to help us define our role • How can HBE best advance health literacy? • Who is already doing this work that we should be partnering with? • What should we be asking the community and our partners? • Who are the people who need to be reached? • What do they need to know? • How do they need to get the information? • Who is in the best position to deliver the message(s)?

  15. HBE Meetings HBE Board Meeting January 22 9 am- 3 pm Health Equity TAC January 27 1 pm – 2:30 pm Dental Plan TAC February 2 1:30 pm – 3 pm Advisory Committee February 5 1 pm – 3 pm Outreach TAC February 13 1 pm – 2:30 pm More listed on Corporate site News Center – Meetings and Events

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