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My Health e vet

My Health e vet. New Content & ACSI Guidance. Kathleen G. Charters, PhD, RN, CPHIMS, CNE Clinical Information Systems Specialist Kathleen.Charters@va.gov. December 12, 2008. Objectives. At completion of this presentation the attendee will be able to:

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My Health e vet

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  1. My Healthevet New Content & ACSI Guidance Kathleen G. Charters, PhD, RN, CPHIMS, CNE Clinical Information Systems Specialist Kathleen.Charters@va.gov December 12, 2008

  2. Objectives • At completion of this presentation the attendee will be able to: • Identify 2009 My Healthevet content changes • Utilize the Clinical Content Submission Form http://vaww1.va.gov/MyHealtheVet/widgets/EmailSent.cfm?form_id=8&pg=102 • Utilize the My Healthevet Research SharePoint site to retrieve ACSI Survey Results http://vaww.sps.lrn.va.gov/nteo/users/salewsky_tammy/MHVResearch/default.aspx • Submit custom questions for consideration Kim.Nazi@va.gov

  3. Current Content Web-based application Designed for all veterans & their families Goal: Optimizing veterans’ healthcare Portal to Federal & VA benefits & resources Source of trusted health information Personal health journals & health measures Online VA prescription refill by medication name

  4. Levels of Access Access Eligible vs. Actual Non-veterans & Veterans (26+M) Veterans (26M) VA enrolled veterans (7M) >22 Million Visits >650,000 Registrants Non-registered Users – view only health information, learning activities not stored (transactions captured) Registered Users – Add, edit, delete personal information, health measures (user owned data) VA veterans – active care (5M) VA veterans – special needs populations (5M) Almost 500,000 VA Pts >90,000In Person Authenticated Registered VA Patients – Rx refill by Rx number, special needs programs IPA – CPRS flag, Rx refill by name, extracts, secure messaging, delegation

  5. My Healthevet Statistics

  6. My Healthevet Registrants

  7. Non-registered Users

  8. Non-registered Users

  9. Non-registered Users

  10. Non-registered Users

  11. Registered Users

  12. Registered Users

  13. Registered Users

  14. Registered Users

  15. VA Patient Registered Users

  16. IPA VA Patient Registered Users

  17. IPA VA Patient Registered Users

  18. Secure Messaging

  19. 2009 New Centers Spirituality Play It Safe Medication Reconciliation PTSD Breast Cancer Spinal Cord Injury

  20. 2009 Enhancements Branching Logic Self Assessment Heart Failure Center Convert Fact Sheets Common Conditions Add Spanish Language Material Separation from Active Duty Center Stroke Center Fit for Life Physical Activity Center Healthy Sleep Center

  21. Promotion of Content Implementation Plan Clinical Adoption Strategy Table Top Exercises Communications/Stakeholder Mgt Strategy Points of Contact Outreach FAQs for Users & Clinicians Brochures & Fact Sheets Context Sensitive Health Information Clinical Help for Users

  22. Promotion of Content Test Plans User Acceptance Field Testing User Experience Training & Education Products Users Clinicians Deployment Strategy Performance Evaluation Statistics/Reporting Help Desk Support

  23. American Customer Satisfaction Index ACSI Survey Model Questions Summary User Characteristics Registrants vs. Vets vs. Respondents Usage My Healthevet Access Accomplishments User Preferences & Future Releases Desired Features Site Development

  24. ACSI Survey Question Pool

  25. ACSI Survey Start

  26. ACSI Survey End

  27. ACSI Survey Summary Notes: 1. The Element and Satisfaction Scores are weighted averages of responses to 2-4 individual survey questions. 2. The Impact on Sat. is the amount of improvement to Overall Satisfaction we would expect to see, based on improving that Element's score by 5 points. 3. The Impact on Future Behavior is the improvement to that Future Behavior we would expect to see, based on improving Overall Satisfaction by 5 points.

  28. ACSI Priority Map

  29. Search Results

  30. Redesign

  31. User Characteristics

  32. My Healthevet Usage *Multiple categories may be selected

  33. OEF/OIF Priority Map OEF/OIF Segmentation

  34. My Healthevet Usage

  35. My Healthevet Usage

  36. User Accomplishment 1Response choice added May 2008 2Top 10 Comment Clusters

  37. User Preferences

  38. 2009 Releases

  39. Releases & User Preferences

  40. Check It Out • My HealtheVet National Site www.myhealth.va.gov • My HealtheVet National Demo Account www.myhealth.va.gov • Username: mhvuser • Password: mhvdemo#1 • My HealtheVet Product Site vaww.va.gov/MyHealtheVet/ • My HealtheVet Training Site vaww.vistau.med.va.gov/vistau/mhv/ • Research SharePoint http://vaww.sps.lrn.va.gov/nteo/users/salewsky_tammy/MHVResearch/default.aspx

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