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Effective Communication Strategies in Business Environments

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  1. Communications

  2. Internal Communications: between people within a single business External Communications: between someone within a business and someone outside the business i.e. a customer

  3. Talking on the telephone, mobile, etc Lectures Talking face to face Oral Communication Presentations Loud speaker Meetings

  4. Memorandum Letters Advertisements Written Communication Reports Notices/Posters Financial documents

  5. Communication within an organisation can be: Downward: Orders given by a manager to a subordinate Upward: feedback given from subordinate to a manager Horizontal: department to department

  6. Good communication should be: • Accurate – checking all the facts • Clear – easy to understand • Simple – short words and sentences • Complete – do not miss out vital information Activity: Have a go at Chinese whispers…

  7. Communication and new technology Internet Email Intranet Mobile Phones Fax machines

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