GeM – User Enablement

1. GeM – User Enablement Supplier Module 2-Aug-17

2. Supplier Workflow Contract Mgmt Contract Signing Supplier Registration Catalog Management eTender Bid Mgmt & Submission Order Acceptance RA RA Participation Order Fulfillment Goods Receipt & Acceptance Confirmation Invoicing Returns Processing Payment Tracking

3. GeM 2.0 – Functional Blocks User Management GeM – What does it offer to Suppliers • Ease of Doing Business • Single window for participating in bids / reverse auction on products / services • Consistent and uniform purchase procedures • Online interface for contract signing, order fulfillment, invoicing & payment tracking • Policies to ensure prompt payments • Easy of Reach • Single platform to reach out to all Government departments. • One-stop shop for marketing with minimal efforts • Product Suggestion facility available to Sellers to promote newly launched products • Ease of management • Dynamic pricing: Price can be changed based on market conditions • Seller friendly dashboard for selling, and monitoring of supplies and payments Buyer Registration & Onboarding Supplier Registration & Onboarding User Self Service Catalog Management Product Registration Service Registration Procurement Direct Buy Compare & Buy E-Tendering & RA Bid Management Order Management Contract Management PO Issuance Order Fulfillment Goods Delivery Order Returns Processing GRN & Inspection Invoicing & Payments Invoicing Payments Processing

4. GeM 2.0 – Training Coverage User Management Important • Sellers can register under following categories • OEMs (Original Equipment Manufacturers) • Authorized channel partner(s)/ resellers and e- Marketplaces • One Seller cannot represent more than one OEM • All entities registering as sellers must be GST compliant • For product registration, • Ensure you have all specifications, product details and good quality images readily available before initiating the registration process • Proposed product prices should be inclusive of all taxes, duties & levies etc. as applicable • For detailed terms & conditions for seller and product registrations, please visit https://gem.gov.in/ Buyer Registration & Onboarding Supplier Registration & Onboarding User Self Service Catalog Management Product Registration Service Registration Procurement Direct Buy Compare & Buy E-Tendering & RA Bid Management Order Management Contract Management PO Issuance Order Fulfillment Goods Delivery Order Returns Processing GRN & Inspection Invoicing & Payments Invoicing Payments Processing

5. Step 1 Home page: www.gem.gov.in Screen 1 • Process Flow • Seller visits the GeM portal and lands on the homepage • **** • Users can browse through the product/services and categories as guest users • On clicking products/services link, complete list of all products listed on the portal is available

6. Step 2 Click on sellers Screen 1 • Process Flow • The user clicks on Sellers link to navigate to the seller registration page • **** • In case of any difficulty, users can request for support by using Support Desk link or calling up on the Helpdesk number displayed on the homepage

7. Step 3 1.Registration : Fill in the information and Create Account Screen 2 • Process Flow • On clicking Seller link, the user is taken to the Seller Registration link • The form requires user to enter the Name, user ID, password and email ID to be entered. All fields are mandatory • User ID & password guidelines are available on the page against each field • **** • User ID has to be unique • A user ID already registered will not be accepted by the system

8. Step 4 Login : with the user id and password given created at the time of initial registration Screen 3 • Process Flow • Once registered, the users can login using User ID & password provided at the time of registration • Added security prevents unauthorised logins • **** • User IDs and Passwords are case sensitive • Use the “Forgot Password” link to recover lost passwords

9. Step 5 1.1 General information: Screen 4 • Process Flow • User enters organizational details including company name, PAN, tax registration etc. • **** • All fields are mandatory

10. Step 5 1.1 General information: Screen 5 • Process Flow • User enters additional Company information • User selects his seller type • **** • All fields entered here will be verified with the requisite authorities

11. Step 5 1.2 Address Screen 6 • Process Flow • User can enter the addresses of the organization. • System accepts multiple addresses - registered address and 2 billing addresses • **** • Addresses once entered can be changed • User can also add new addresses at later stage, if required

12. Step 5 1.3 Financial Information (For Last 3 years) Screen 7 • Process Flow • User enters company financials for 3 years – turnover and profit • User can specify if these financials are audited or unaudited • **** • Financials submitted here would go through verification

13. Step 5 1.4 Account Information Screen 8 • Process Flow • User enters contact details for additional users – name, designation & PAN • **** • All fields are mandatory

14. Step 5 1.5 Update Email/Mobile Screen 9 • Process Flow • User enters the user ID, email ID and mobile number for the new users • User can generate OTP for the newly created users • **** • Email ID and Mobile No. are mandatory

15. Step 5 1.6 Link Aadhaar # Screen 10 • Process Flow • User links AADHAR number for the users • User has to agree with the terms and conditions of the system regarding AADHAR registration • **** • The AADHAR number would be verified online through integration with UIDAI

16. Step 5 1.7 Change Password Screen 11 • Process Flow • User can change the password for his account • **** • Guidelines regarding the password policy are available on click of the icon against “New Password”

17. Step 5 1.8 Dash board Screen 12 • Process Flow • Sellers can sign up for Digilocker facility which can be used for online storage and verification of documents and certificates • **** • Sign up for Digilocker facility is optional • Use the facility to upload documents once and enable referring these documents as and when required

18. Step 6 Click on Add new product: Screen 13 • Process Flow • Users can create new products using “New Product” link • New products created will go through an appoval process before being published on the portal for buyers • **** • The existing products uploaded would be listed here • If you have already created a product but don’t see it here, check the status before re-creating it • You can also reach out to the GeM Support Desk for help

19. Step 6 Fill all the details of the product: • Process Flow • Product parameters can be entered here • All products created have to be mapped to predefined categories & sub-categories Screen 14 • **** • All fields are mandatory • Suppliers also have the facility to suggest new product categories if your product does not map directly to an existing category

20. Step 6 Product Stock Details • Process Flow • Additional product information like price, available quantity, terms of delivery , delivery locations etc. Screen 15 • **** • Mentioning Delivery Locations is important as this would be one of the criteria used by Buyers for selecting vendors • You can also save your products in “Draft Mode” for completing the creation process later

21. Step 6 Product Creation – Quality Certification Details • Process Flow • User can specify quality certification details Screen 16 • **** • Entering quality certification of products wherever available improves the probability of the product getting shortlisted by Buyers • Ensure you are submitting the latest test results pertaining to the product being uploaded

22. Step 7 Product Image Upload • Process Flow • User uploads product images on the portal • User accepts the terms and condictions of the GeM portal and submits the product for approval Screen 17 • **** • The images are restricted to .jpg and .png format and the maximum size of the image can be 300 KB • Good quality images attract buyers and make it easy to select a product