Diversity

1. Diversity In the spirit of Christ and the example of Francis of Assisi, the Mission of OSF HealthCare is to serve persons with the greatest care and love in a community that celebrates the Gift of Life.

2. Age Ethnicity Ability Race Marital status Socioeconomic status Religious beliefs Work experiences Educational background Military status Parental status Language preference What is cultural diversity?Personal qualities that differ from our own

3. Lack of access to healthcare Uninsured Expense of medications Communication barriers Education gaps Lesser quality of care Non-compliance Poor outcomes Healthcare Disparities

4. What does it mean to be culturally competent? • Respect personal differences • Recognize individuals for their unique contributions • Create a comfortable environment for everyone involved • Prevent discrimination & promote inclusiveness

5. Why do we care about diversity? It is our mission to deliver the greatest care and love to every patient every time.

6. Expands creativity & helps us “think outside of the box” Enhances coping abilities Improves communication Enhance relationships Helps us learn about ourselves Prevents errors in healthcare Increases rate of compliance Decreased mortality & morbidity rates Cultural Competency:

7. Regulations • Joint Commission • CLAS Standards • Civil Rights Act of 1964 Federally funded organizations are required to post patients’ rights at the entrance, in the ED, in admitting and in all outpatient service facilities Required to provide interpretation and translation services as well as spiritual accommodations Required to offer annual staff education and training

8. The Golden Rule “Treat others howyouwould want to be treated”

9. The Platinum Rule “Treat others how they want to be treated”

10. Where do we start?

11. Background Education Lifestyle Experiences Preferences Bias Attitude Adaptability Reactions to change Who Are You?

12. Increase self-awareness Evaluate your own attitudes & bias Be aware of your internal dialogue Avoid assumptions Communication Actively listen & learn Seek interactions with diverse groups Know your community’s population Be willing to adapt Use available resources Cultural Competence: A journey, not a destination

13. What can you do for yourself? • Become aware of yourself • Seek culturally diverse learning exercises regularly • Remember to use what you learn • Encourage others to be culturally sensitive • Practice cultural competence in all areas of your life • Remember why you chose to work at OSF

14. Be sensitive to culturally diverse needs Resist judging others’ needs, preferences, beliefs, values, etc. Create an environment that promotes trust Open the lines of communication- listen and seek to understand Directly ask the person if they have any culturally specific needs Be respectful at all times Involve the person in their plan of care, including preferred alternative or traditional methods as much as possible Never hesitate to ask if you are not sure what resources are available What can you do for others?

15. Available Resources • Healthstream- search the catalog using the word “diversity” to find in-seat classes or e-learning modules covering a multitude of diversity topics • Advantage Behavioral Health- link from intranet on the right side under the weather forecast, for less ethnic associated diversity learning • Foreign Language services: AT&T Language Line or On Site Interpreters • Sign Language services: On site services or call Social Service Department at 655-2311.

16. Who establishes the rules for diversity in healthcare? A. JCAHO, CLAS standards & Civil Rights Act of 1964 B. JCAHO, IDPH & INA C. INA, IDPH, OSHA & the health department D. IDOT, COP, & OSHA E. CIA, FBI, OSHA & IDPH

17. Diversity is…… A. only important for those who deliver direct patient care. B. irrelevant. If people come to the US, they need to adapt to our culture. C. something that can be learned in an 8 hour class, so should be easy to master. D. only applicable to a foreign born citizen. E. any characteristic that differs from our own personal preferences or norms.

18. Healthcare disparities resulting from lack of cultural competency include: A. cohesive working environments B. increases in patient & employee satisfaction C. an environment free of errors with the best patient outcomes D. poor compliance, increase mortality & morbidity rates, healthcare errors E. cultural competency does not directly effect healthcare

19. To become culturally competent, we must first… A. Travel to a foreign country and experience what it feels like to be the minority B. Be aware of our own personal preferences, bias, beliefs & values C. Start eating new foods & trying herbal remedies D. Watch television with subtitles written in Spanish E. Google “diversity”

20. Where can you find resources related to cultural diversity? A. Classes in Healthstream, search word “diversity” B. Intranet, Advantage Behavioral Health link C. By calling Social Services for interpreters D. Language line E. All of the above

21. Share our similarities. Embrace our differences.